Call center officer

Supervise and coordinate the activities of the call center team to ensure smooth operations and optimal performance.Monitor call center metrics, such as call volume, wait times, and resolution rates, and take necessary actions to meet performance targets and service level agreements (SLAs).Provide training, coaching, and feedback to call center...

This is a full-time on-site Call Center Associate role located in Ardiya. Call Center Associates will be responsible for providing exceptional customer service and support to customers through call center channels. Typical day-to-day tasks associated with this role include answering calls, resolving inquiries, providing information, and maintaining customer...

To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.Skill RequirementsMale Bilingual CandidateHigh School or secretarial certificationStrong English and Arabic language skills (written and spoken2+ Years of experience as a Call Center...

Handle inbound and outbound calls.Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc.De-escalate situations...

Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return callRoute all calls to and from the call center.Routinely checks the queue to monitor calls holdingRoute all calls appropriatelyAppointment confirmationBooking appointments for all doctors and other services Distribute change...

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage...

Work with other management team members to develop call center objectives, keeping profitability and efficiency in mindLead team meetings and coach and motivate team membersHire, onboard and train call center personnelAnalyze call center data and prepare reports for upper management.Evaluate staff effectiveness and performance annually or on an as-needed...

1. Answering incoming calls from customers or clients and addressing their inquiries or concerns in a professional manner. 2. Making outbound calls to customers or clients for various reasons, such as follow-ups, surveys, or sales pitches. 3. Providing information about services to customers, answering questions, and resolving issues. 4. Recording customer...

Inbound and Outbound Calls: Handle incoming and outgoing calls in a professional and courteous manner. Answer patient inquiries, schedule appointments, and provide information about clinic services.Appointment Scheduling: Efficiently schedule patient appointments and confirm upcoming appointments, ensuring accurate data entry and maintaining an organized...

Answering incoming customer calls and providing accurate information about our products and servicesAssisting customers with their inquiries, concerns, and complaints in a professional and courteous mannerIdentifying and escalating priority issues to the appropriate department or supervisor for resolutionMaintaining a high level of product knowledge to...

Bachelor's degree in computer or related field.4 to 6 years of experience as a help desk support.Excellent knowledge of Microsoft Office applications (Word, Excel, PowerPoint and Outlook).Excellent knowledge of standard Windows edition (troubleshooting, configuration, installation, etc.).Possession of a transferable Kuwaiti visa.

Manage inbound and outbound calls in a timely manner.Analyze client requirements and offer the best possible solution or information.Provide information to the customer about our products and create lead using proper lead type.Take the initiative to build fruitful connections through fluent and engaging communication.

• File documentation relating to employees and projects.• Prepare meeting rooms for use by printing relevant documents and setting up any devices that will be used.• Receive and send emails.• Manage office inventory.• Greet clients and visitors.• Answer phone calls and provide requested information.

Adheres to established Reception departmental policies and procedures and initiatesAction in attending to the patients as per established procedures.Responsible for being courteous and prompt in attending the patient, with the basic idea of “rendering service with a smile”.Managing and preparing patient invoices.Performing administrative tasks...

CCE/ Fresher/ BPO/ Call Center/ Day & Night Shifts/ Inbound ProcessSkills: CCE, Customer care executive, CSA, Customer care, CCR, CSE, BPO, CCA, Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Customer Support, Customer Care Executive, Inbound, Technical SupportResponsibil ities and Duties: - Customer...

Technical Support Specialist (II), with the following conditions:At least 5 years of experience working as a system engineer in a call center environment.Experience the Genesys Pure Engage call center system.Strong troubleshooting and problem solving skills. Skills in creating and maintaining system documentation, policies and procedures.

Previous experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectively

Job Profile : CCE/ Fresher/ BPO/ Call Center/ Day & Night Shifts/ Inbound ProcessSkills: CCE, Customer care executive, CSA, Customer care, CCR, CSE, BPO, CCA, Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Customer Support, Customer Care Executive, Inbound, Technical SupportResponsibil ities and Duties: -...

Email Support for Domestic & international Clients Job Title : Customer Service Executive Non Voice Email Chat Process Skills: CCE, Customer care executive, Customer care, CSE, BPO,Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Customer Support, Customer Care Executive, Inbound, Technical Support

Business Development Manager Job DescriptionEmergency Training Center is a leading Training Center focusing on the Medical Courses known for stateoftheart equipment new technologies latest medical protocols and knowledgeable professionals. We are currently looking for an experienced Business Development Manager to join our dynamic team and help us reach new...