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Computer Service Technician

1 month ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Overview

This position is physically located in Kuwait in support of LOGCAP.

The Computer Service Technician applies understanding, knowledge, and guidance of information systems hardware and software to provide problem resolution, diagnosis, and solutions in a service center environment. They clearly communicate technical solutions in a user-friendly, professional manner. Responsibilities include recognizing, researching, isolating, and resolving first-level information systems problems for service, repairs, training, and follow-up. They also perform technical inspections for all work processed in the Automated Data Processing Equipment (ADPE) Bench and perform other duties as assigned.

Responsibilities
  • Provide technical maintenance and service for all ADPE equipment.
  • Evaluate equipment for malfunctions and deficiencies.
  • Perform baseline procedures and hardware replacements.
  • Work closely with the Systems Support Specialist, Lead (SSSL) to determine serviceability of workstations, monitors, printers, servers, and other peripherals.
  • Ensure all final technical inspections are completed and appropriate status entries are made in the work order tracking system.
  • Perform monthly UBL inventories and assist with cyclical property inventories.
  • Perform other duties and assignments as required.
Qualifications

Minimum Qualifications:

  • Must be a US Citizen.
  • Must be able to obtain and maintain a valid Secret Clearance.
  • Valid driver's license and ability to obtain U.S. Government Motor Vehicle Operation's License and Host Nation's Driver's License are required.
  • Meet requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs. Certifications such as CompTIA Security+ and Microsoft 365 Certified Modern Desktop Administrator or Server+ are required per DoD 8570.1-M.
  • Applicants must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.
  • A+ Certification is preferred.

Experience:

  • At least 3 years of related experience.

Skills:

  • Effective communication skills in English, both written and verbal.
  • Advanced PC technical support skills.
  • Strong time management and organizational skills.
  • Proficiency in the latest version of Microsoft Office.
  • Experience using Maximo work order system or similar.
  • English competency levels as per KRH subcontract: Reading - level 3, Speaking - level 3, Writing - level 3.

Material & Equipment Used:

  • Personal computer, printers, network equipment, electronic test equipment, and other general office equipment.

Physical Requirements:

  • Light work, exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible force constantly.

Visual Acuity:

  • Ability to operate machines at or within arm's reach and perform mechanical or skilled trades tasks of a non-repetitive nature.

Working Conditions:

  • Primarily inside and outside environments, not substantially exposed to adverse environmental conditions.

V2X is committed to equal employment opportunity and fostering an inclusive, diverse workplace, aligning with our core values of Integrity, Respect, and Responsibility.

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