ODC Account Manager, Kuwait

Are you a commercially driven professional with a passion for building relationships and driving growth? Deliveroo is looking for a proactive and results-oriented On-Demand Convenience (ODC) Account Manager to help our partners succeed and maximize their potential on our platform.

In this role, you'll act as a trusted advisor to our ODC partners, ensuring they thrive by optimizing operations, identifying growth opportunities, and delivering outstanding service. You'll play a key role in shaping the success of our ODC vertical, working cross-functionally to improve performance, enhance the customer experience, and unlock new revenue streams.

• Partner Relationship Management: Serve as the main point of contact for ODC partners, building and maintaining strong, long-term relationships.
• Provide strategic guidance and support to help partners optimize their performance and drive engagement.
• Growth & Commercial Strategy: Develop and implement data-driven strategies to increase sales, boost order volume, and maximize revenue.
• Identify upsell and cross-sell opportunities, expanding Deliveroo's value proposition for partners.
• Operational Excellence: Work closely with internal teams to ensure seamless logistics, fulfilment, and catalogue management for partners.
• Proactively address operational challenges, improving efficiency and service levels.
• Performance Insights & Data-Driven Decision Making: Track key performance indicators (KPIs) such as sales, order volume, and operational efficiency.
• Provide actionable insights and recommendations to drive continuous improvement.
• Onboarding & Partner Enablement: Lead the seamless onboarding of new partners, ensuring compliance with Deliveroo's standards.
• Train partners on best practices, tools, and features to enhance their presence on the platform.
• Marketing & Campaign Execution: Collaborate with internal marketing teams and partners to execute promotions and campaigns that drive customer engagement.
• Propose and support innovative initiatives to enhance brand visibility and partner success.

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in account management, business development, or partnerships—preferably in retail, e-commerce, or a high-growth marketplace.
• Strong commercial acumen with a track record of achieving sales targets and driving revenue growth.
• Excellent relationship-building and stakeholder management skills.
• Strong analytical mindset, with the ability to interpret data and develop insights-driven strategies.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Experience with CRM tools, analytics dashboards, and performance tracking systems is a plus.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know.