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Service Desk Administrator I

1 month ago

Kuwait City, Al Asimah V2X, Inc. Full time

Join to apply for the Service Desk Administrator I role at V2X Inc.

17 hours ago Be among the first 25 applicants.

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Our $3.9B company and 16,000 employees work alongside our clients worldwide to tackle complex challenges with integrity, respect, responsibility, and professionalism.

This role involves front line customer service desk support, responding to and resolving computer, printer, and network issues. Customers contact the Service Desk in person, by phone, using Remedy, or email. The position requires quick decision-making and detailed task management to ensure unresolved work orders are promptly assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Responsibilities
  • Support and coordinate with site Information Management Officers (IMO) to optimize Service Desk resources.
  • Respond immediately to customer inquiries at the Service Desk, troubleshooting and assisting with ticket submission.
  • Provide telephone support for troubleshooting and issue follow-up.
  • Work 12-hour shifts, using Remedy and other tools to manage trouble tickets, accurately routing calls that cannot be resolved immediately.
  • Troubleshoot Microsoft OS issues, setup, and Microsoft Office 2007; assist with site-authorized software.
  • Create logon and email accounts, manage network services, print queues, and CISCO VMPS.
  • Document work activities for reporting; perform additional duties as assigned.
Qualifications
  • Active Secret Security Clearance.
  • High School Diploma or GED; relevant experience may substitute for education.
  • Adherence to DoD 8570.01M, maintaining at least one baseline and one CE certification (list of approved certifications included).
  • Minimum three years in customer service; experience in a Service Desk preferred.
  • Excellent interpersonal and customer service skills.
Additional Information

This position offers company-paid housing and transportation, a completion bonus, and tuition reimbursement. Candidates must meet host country legal work requirements.

Equal Opportunity Statement

We are committed to an inclusive, diverse workplace. Vectrus is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, veteran status, or disability.

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