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Customer Support Officer
1 month ago
Direct message the job poster from Orbex
- Providing proactive and excellent client service at all times.
- Ensuring effective delivery of the service, meeting the company's standards.
- Providing ongoing professional guidance to existing and new clients.
- Actively following up on queries and providing feedback to customers, ensuring that clients receive the best level of service.
- Demonstrating the ability to interact and cooperate with colleagues, build trust, communicate effectively, drive execution, focus on the client, solve problems creatively, and demonstrate high integrity.
- Adhering to all company policies and procedures, ensuring compliance with relevant obligations and authority requirements.
- Handling incoming inquiries and customer issues via phone, email, and live chat.
- Assisting clients in account opening procedures, collecting documents, and maintaining records.
- Providing support for customer trading platform inquiries.
- Liaising with other departments to escalate and resolve issues when required.
- Keeping detailed records of inquiries, comments, and complaints, and reporting them to management.
- Providing training to customers on the use of the company's products, including the website and trading platform.
- Ensuring compliance with data privacy and security regulations.
- Assisting in preparing educational material about the trading platform, business concept, and products.
- Performing additional duties as required to meet the employer's needs.
Job Description:
- Providing proactive and excellent client service at all times.
- Ensuring effective delivery of the service, meeting the company's standards.
- Providing ongoing professional guidance to existing and new clients.
- Actively following up on queries and providing feedback to customers, ensuring that clients receive the best level of service.
- Demonstrating the ability to interact and cooperate with colleagues, build trust, communicate effectively, drive execution, focus on the client, solve problems creatively, and demonstrate high integrity.
- Adhering to all company policies and procedures, ensuring compliance with relevant obligations and authority requirements.
- Handling incoming inquiries and customer issues via phone, email, and live chat.
- Assisting clients in account opening procedures, collecting documents, and maintaining records.
- Providing support for customer trading platform inquiries.
- Liaising with other departments to escalate and resolve issues when required.
- Keeping detailed records of inquiries, comments, and complaints, and reporting them to management.
- Providing training to customers on the use of the company's products, including the website and trading platform.
- Ensuring compliance with data privacy and security regulations.
- Assisting in preparing educational material about the trading platform, business concept, and products.
- Performing additional duties as required to meet the employer's needs.
· Bachelor's or master's degree.
· Minimum of 2 years of proven work experience in customer support.
· Professional English written and verbal communication skills.
· High degree of multi-tasking and time management capability.
· High level of professionalism and management capability.
· Strong interpersonal, management, leadership, and organizational skills.
· Strong planning, forecasting, and analytical skills.
About the Company:
Orbex is a leading global investment firm with over 15 years, offering award-winning trading services with competitive conditions. Since inception, Orbex has committed to providing access to top-tier trading solutions across a wide range of CFD markets, including 400+ Forex pairs, Indices, Stocks, Futures, Energies, Metals, and Cryptocurrencies.
Notes:
· Location: Kuwait
· Job type: Full-time / Permanent
· Candidates who can join immediately are preferred.
Application instructions:
Send your CV to – m.munassar@orbex.com
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