Executive, Retail Store

Field: Business & Consumer Sales

Contract Type: Full Time - Permanent

The Company:
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Sell Ooredoo products and services to the customer, ensuring their satisfaction and gaining their constant loyalty.
• Meet the sales target of Ooredoo products and services as set by the manager.

Key Accountabilities & Activities:

• Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.
• Share knowledge and expertise with colleagues.
• Retain good condition of supplies, fittings, stationery, marketing materials and products in the shop/store.
• Keep up with fluctuating supply and demand.
• Maintain general inventory and ensure all items of the branch are in stock on a regular weekly basis.
• Ensure that sufficient inventory is available at the store daily to avoid being "OUT OF STOCK".
• Proactively welcome customers and get their attention to Ooredoo services.
• Meet customer needs through constant support, answer routine questions, fulfill their requirements of related products or Ooredoo services.
• Follow up with other departments on solving customer issues that require other departments' involvement and provide proper feedback for repeated visits.
• Follow procedure to activate lines, services and Ported In customers to ensure minimum delays in order to meet subscriber expectations & follow sales validation process (KYC).
• Upsell and promote company digital platforms and direct customers to process their basic services through it.
• Apply Super-agent approach to offer the customer ONE STOP SHOP concept when new, potential and existing customers get fully served without a need to visit other shops/departments.
• Upsell different Ooredoo products to retain existing customers on higher values.
• Meet work regulations, apparel, looking, behavior & attendance as per sales standard.
• Assist customers in redeeming Ooredoo Rewards Programs as per the process.
• Accept B2B Companies & payment responsible customer payments.
• Solve some B2B and payment responsible issues such as SIM replacement and other complaints as per the Super-Agent procedures.
• Ensure that the best in class service is provided according to CSAT, Mystery shopper and VOCE criteria.
• Achieve optimum level of customer feedback through written reports on challenges and inquiries.
• Ensure standards for high quality customer service.
• Ensure that drawers are opened and closed as per Ooredoo finance standard on a daily basis.
• Before closing cash register or cash drawer, employee and branch manager should make sure that all transactions are in place.
• Handle cash at the store as well as collecting daily sales and other necessary reports.
• Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.
• Process collection report on daily basis according to financial process.
• Ensure that all transactions submitted match the request without any variance.
• Report and deliver the daily cash and credit card vouchers as well for the Ooredoo services which require applications.
• Ensure that all signatures are done by employee and customer in the requested places on SAF.
• Ensure that all transactions are checked properly; in order to submit it to the Head Office on a daily basis to avoid any claw back.
• The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as attachment file.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Qualifications:

• 2 year diploma in business or a related discipline.

Other Information:

• Required years of experience based on progression ladder related experience.
• Strong customer service orientation.
• Exceptional communication and interpersonal skills.
• Good in written and verbal English and Arabic.
• Maintain confidentiality of sales support function in and out.

Note: you will be required to attach the following:
1. Resume / CV