Operations Director – Support Services

4 weeks ago


Kuwait City, Al Asimah Alert International Full time

Role & Responsibilities:

  • Customer Service & Call Center Operations:
  • Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries.
  • Oversee call center metrics, including response time, resolution time, and customer satisfaction.
  • Develop and implement strategies to improve customer experience and service quality.
  • Ensure staff is well-trained, customer-centric, and adheres to healthcare industry best practices and standards.
  • Purchasing & Inventory Management:
  • Oversee purchasing, ensuring procurement of supplies, equipment, and medical items on time and within budget.
  • Maintain efficient inventory control systems, ensuring adequate stock levels and minimizing wastage.
  • Negotiate with vendors for cost-effective contracts and manage supplier relationships.
  • Monitor inventory turnover and conduct audits to ensure accuracy and compliance.
  • Medical Records Management:
  • Manage patient medical records in compliance with legal and privacy standards (HIPAA or relevant laws).
  • Oversee the records team to ensure accurate, secure, and accessible patient data.
  • Implement best practices for medical records, including security, confidentiality, and retention policies.
  • Ensure staff training and compliance with documentation standards.
  • Facility Management:
  • Manage daily facility operations, ensuring safety, cleanliness, and maintenance.
  • Oversee equipment and infrastructure maintenance, repairs, and upgrades.
  • Ensure compliance with health and safety regulations.
  • Develop and oversee facility budgets for cost-effective operations.
  • Coordinate with external vendors for facility services.
  • Hospitality Management:
  • Manage housekeeping, cleaning, security, and catering services.

Skills & Competencies:

Strong leadership, team management, and motivational skills.

Excellent communication in Arabic and English.

Experience in budget management and cost control.

Problem-solving and decision-making skills under pressure.

Familiarity with healthcare software systems.

Ability to manage multiple priorities and adapt to changing needs.

Background in healthcare accreditation, especially JCI and FMS standards.

Education & Qualifications:

Bachelor's degree in Engineering.

10-12 years of healthcare operations management experience, including facility management, supply chain, and hospitality.

3-4 years in a similar leadership role, preferably in a hospital setting.

Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

#J-18808-Ljbffr

  • Kuwait City, Al Asimah Client of Alert HR Solutions Full time

    What we offerFirst of all, you will earn a tax-free, all-inclusive salary You will have a direct employment with our client. You work in an international team & working environment. Our client offers you excellent healthcare coverage. All leave and end of service benefits are provided as per Kuwait Labor Law.Who you areYou possess strong leadership,...


  • Kuwait City, Al Asimah Provis Business Consulting Full time

    Get AI-powered advice on this job and more exclusive features.Provis Business Consulting is looking for a dynamic and experienced Operations Director to join our client's team in Kuwait. This is a full-time, on-site role for a rapidly growing company that specializes in self-service vending machine operations.About the RoleAs an Operations Director, you will...

  • Operations Director

    2 days ago


    Kuwait City, Al Asimah beBeeProperty Full time

    Job Title: Operations DirectorJob Description:We are seeking a highly skilled Operations Director to oversee and coordinate daily operational activities. The successful candidate will be responsible for ensuring efficient property management, implementing strategies, and optimizing processes to maintain high service delivery standards.Main...

  • Operations Director

    2 weeks ago


    Kuwait City, Al Asimah beBeeOperational Full time

    Job Title: Operations DirectorThis role is responsible for overseeing regional operations and financial performance to achieve business goals.The Operations Director will ensure compliance with all legal requirements, develop a sustainable operations strategy, and manage projects from contract-win to completion.The ideal candidate will have extensive...


  • Kuwait City, Al Asimah Maginot Support Services. Full time

    The Electrician Journeyman installs, inspects, troubleshoots, repairs, operates, and maintains electrical systems and components of electrical power distribution and generating equipment. Performs operations and maintenance duties to maintain power to telecommunications equipment and maintains the facility's physical electrical distribution system in good...


  • Kuwait City, Al Asimah Hyatt Hotels Corporation Full time

    "I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone.""I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your...

  • Operations Manager

    4 weeks ago


    Kuwait City, Al Asimah Vectrus Full time

    OverviewThis position will be physically located in Kuwait in support of LOGCAP.The Operations Manager is responsible for assisting the Community Services Sr. Director in the management/coordination of operations for all services that are assigned to the Community Services Directorate which includes at a minimum Health Services Administration, Postal...

  • Track-Tank Mechanic

    1 week ago


    Kuwait City, Al Asimah Maginot Support Services. Full time

    Track Mechanic The Track Mechanic is responsible for any troubleshooting and repairs on track vehicles as identified on the density list. The Track Mechanic is responsible for the identification and troubleshooting of electrical, hydraulic, power train and additional malfunctions with the ability to expeditiously repair to 10/20 standards. The Track Mechanic...

  • Managing Director

    5 hours ago


    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Position Title: Managing Director – Food BrandsLocation: KuwaitEmployment Type: Full-TimeIndustry: Food & Beverage / HospitalityAbout the Role:We are seeking a dynamic and results-driven Managing Director to lead the operations and strategic direction of our growing portfolio of food brands. This role is crucial to aligning all departments—kitchen,...


  • Kuwait City, Al Asimah Vectrus Full time

    OverviewThis position will be physically located in Kuwait in support of LOGCAP.The Operations Coordinator is responsible for assisting the Operations Manager in identifying the directorate contractual requirements and program deliverables. Organizes priorities and collaborates with the team to determine timely data reporting. Provides guidance and...