Operations Director Support Services

What we offer
First of all, you will earn a tax-free, all-inclusive salary You will have a direct employment with our client. You work in an international team & working environment. Our client offers you excellent healthcare coverage. All leave and end of service benefits are provided as per Kuwait Labor Law.

Who you are
You possess strong leadership, strategic thinking, and operational expertise to manage and improve customer service, purchasing, inventory, medical records, and facility management.
Skills & Competencies:

• Strong leadership and team management skills with the ability to motivate.
• Excellent communication skills in Arabic and English.
• Experience in budget management and cost control.
• Strong problem-solving and decision-making skills under pressure.
• Familiarity with healthcare software systems.
• Adaptability and ability to manage multiple priorities.
• Strong background in healthcare accreditation, particularly in JCI accreditation, FMS chapter.

Education & Qualifications:

• Bachelor's degree in Engineering.
• Minimum of 10-12 years of experience in healthcare operations management, with a proven track record in facility management, supply chain, hospitality, including 3-4 years in a similar role.
• Previous leadership experience in a multi-disciplinary hospital setting.
• Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

Description
In this role, you will be responsible for ensuring that operational processes run efficiently and align with the organization's goals. As the Operations Director, you will manage teams across multiple departments, drive operational improvements, and ensure a high standard of service delivery.

Role & Responsibilities:

• Customer Service & Call Center Operations:
  • Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries.
  • Oversee call center metrics, including response time, resolution time, and customer satisfaction.
  • Develop and implement strategies to improve customer experience and service quality.
  • Ensure staff are well-trained, customer-centric, and adhere to healthcare industry standards and best practices.
• Purchasing & Inventory Management:
  • Oversee procurement of supplies, equipment, and medical items, ensuring timely and budget-compliant purchasing.
  • Develop and maintain efficient inventory control systems to optimize stock levels and minimize wastage.
  • Negotiate with vendors for cost-effective contracts and manage supplier relationships.
  • Monitor inventory turnover and conduct periodic audits to ensure accuracy and compliance.
• Medical Records Management:
  • Manage patient medical records in compliance with legal, regulatory, and privacy standards (HIPAA or relevant local laws).
  • Oversee the records team to ensure accurate, secure, and accessible patient data.
  • Implement best practices for medical records management, including security, confidentiality, and retention policies.
  • Ensure staff are trained on medical record documentation standards.
• Facility Management:
  • Manage daily facility operations, ensuring safety, cleanliness, and maintenance.
  • Oversee equipment and infrastructure maintenance, repairs, and upgrades.
  • Ensure compliance with health and safety regulations, including fire safety and sanitation.
  • Develop and oversee facility-related budgets, ensuring cost-effectiveness.
  • Coordinate with external vendors for facility services.
• Hospitality Management:
  • Manage housekeeping, cleaning, security, and catering services.

Company Industry

• Medical
• Medical Devices

Department / Functional Area

• Data Entry
• Operations
• Back Office Processing

Keywords

• Operations Director Support Services

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