Account Manager

1 day ago

Kuwait City, Al Asimah Brand Partners Middle East Full time

At Brand Partners, our name reflects our core values; we prioritize the brand and the partnerships we build with our clients. We believe every brand deserves to be visible and readily accessible to shoppers, ensuring it receives its fair share of attention inside the store.

With deep market knowledge, we understand store dynamics, SKU performance, and the critical link between planning, execution, and activation. Our focus is on creating a smooth path to purchase for both consumers and shoppers.

Our corporate culture, embodied in our HOTTRUST philosophy, drives everything we do. HOTTRUST stands for Honest, Open, Transparent, Team, Respect, Understand, Support, and Time—these are the core values that shape how we engage with all business stakeholders. It's part of our DNA at Brand Partners.

Job Description

  1. Operations Department Structure: Creation of Operations Organization structure based on an effective and efficient model by region.
  2. Journey Plan Optimization: Ensure that all clients' journey plan creation is being done as per the organization guidelines maximizing efficiency levels.
  3. Route Optimization: Ensure that all field force teams have utilized routes based on an efficient time benchmark.
  4. SLA Operations Adherence: Monitoring the national field force performance by client based on the latter contract and service level agreement.
  5. Hiring: Controlling & enhancing the team hiring process by ensuring the best selection of new joiners based on the organization recruitment standards and project/clients' needs.
  6. Team Training: Ensure that the field force training processes are being implemented before, during, and after project execution.
  7. Team Development: Conduct Personal Development Plan/Personal Improvement plan for Operations Managers/Execution Leaders and control the field force evaluation process.
  8. Employee Retention: Create motivational programs for the field force team to elevate operations standards, enhance the workplace environment, and motivate individual execution initiatives.
  9. Operations Admin Control: Planning & controlling the field force annual leaves and other administrative requests such as absences, team replacement/rotation, investigations, business trips, etc.
  10. Operations Weekly Meetings: With NOM & ROMs to evaluate clients' satisfaction levels, gather market & execution insights, track team performance and review operations processes adherence.
  11. Operations KPI's Monitoring: Attendance, Productivity, Journey Plan Commitment, Efficiency & Data Accuracy & evaluate actions taken by Execution Leaders, ROM's & NOM.
  12. Deviation Management: Liaise with Execution Intelligence Dept. to enhance operations processes, identify execution gaps and create automated solutions that drive efficiencies.
  13. Reporting: Providing comprehensive operational feedback to the Execution Excellence Director & General Manager on a timely manner & escalating critical issues after assessing consequences.
  14. In-Store Relationships: Ensure that ROM's and their supervisors maintain an excellent relationship with all concerned retailers which will positively impact the execution quality and initiatives.
  15. Client Management: Conduct meetings with key strategic clients' senior managers to collect executional feedback, ensure adherence of SLA, suggest solutions & best practices, monitor team performance, share trade initiatives, and enhance satisfaction levels.
  16. Conduct Market Visits: Ensure the adherence of the clients' action plan created by execution leaders/ROMs with proper follow-up and track the disciplinary actions taken with the violators.
  17. Client Field Service Engagement: Highlight important trade issues/insights to BP Client Service Department to share it with the clients' senior management suggesting solutions.
  18. Trade Audit Reviewal & Control: Set the best corrective actions taken in terms of the data entered by merchandisers in trade to ensure high data accuracy levels.

Requirements:

  1. Bachelor's degree in any field (Business Administration is preferable)
  2. Minimum of 5-8 Years' Experience in mid-senior managerial position in FMCG or Retail Industry
  3. Excellent communication skills (Verbal & Written/ English proficiency)
  4. Microsoft Office: Very good Level in Word, Excel, and PowerPoint
  5. Data analysis driven and good reporting skills
  6. Time management & problem-solving skills
  7. Customer-service oriented
  8. High flexibility levels & working under pressure
Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Business Consulting and Services

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