Business Consultant – Airline IT Systems

5 days ago


Kuwait City, Al Asimah Jazeera Airways Full time

This role requires in-depth knowledge of airline operations, strong analytical skills, and expertise in functional areas such as reservations, flight and ground operations, departure control, revenue management, and Finance/HR ERP.
Responsibilities and Duties:

  1. Serve as the primary point of contact for all functional aspects of airline IT systems.
  2. Understand and document business requirements, processes, and workflows related to airline operations.
  3. Provide guidance on best practices and system capabilities to optimize business outcomes.
  4. Collaborate with business stakeholders and IT teams to ensure effective system integration and functionality.
  5. Conduct gap analysis and propose solutions to align systems with business needs.
  6. Support the development, testing, and implementation of system enhancements.
  7. Act as a liaison between business users and technical teams.
  8. Facilitate workshops, training sessions, and knowledge-sharing initiatives for business users.
  9. Build strong relationships with internal and external stakeholders, including vendors and partners.
  10. Participate in the planning and execution of IT projects related to airline systems.
  11. Ensure project deliverables meet functional requirements and align with business goals.
  12. Provide subject matter expertise during the design, development, and testing phases.
  13. Assist in resolving functional issues and provide second-level support for airline systems.
  14. Monitor system performance and proactively address potential challenges.
  15. Collaborate with technical teams to address system defects and enhancements.
  16. Stay updated with industry trends, emerging technologies, and best practices in airline IT systems.
  17. Recommend process improvements and technology upgrades to enhance efficiency and productivity.
Requirements and Qualifications:
  1. Bachelor's degree in Computer Science or equivalent.
  2. PMP certification.
  3. 10 years or above IT business analyst experience including 5 years airline experience.
  4. Understanding aviation business dynamics.
  5. Strong understanding of airline operations and business processes.
  6. Hands-on working experience on various IT tools and techniques.
  7. Contract management with outsourced software & hardware vendors, consultants, and other third-party IT service providers.
  8. Proficiency in documenting business requirements and translating them into technical specifications.
  9. Project Management.
  10. Experience with system integration and implementation projects.

Company Industry:

  • Airlines
  • Aviation

Department / Functional Area:

  • IT Software

Keywords:

  • Business Consultant – Airline IT Systems
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