Director – Property Management

Report To: General Manager

Team size: 15+

The incumbent will manage three units: Fit-out, Facility Management and Projects Development.

1. Provide guidance on leading and best practices for facilities management programs, standards, and solutions to maintain functional and efficient operations for all employees, tenants, consumers, and center visitors.
2. Develop and manage the Property Management Department budget and external contracts in line with the business requirements; taking into consideration a financial performance review on a monthly/quarterly basis, if changes occur.
3. Review and recommend the Annual Property Operations Plan recommended by the external service provider to the Chief Operations Officer (COO) for approval.
4. Maintain an effective manpower plan in alignment with the facilities management programs and plans.
5. Oversee and provide direction on the implementation of all works and projects within the center and business tower operations.
6. Oversee the center building, business tower, and facilities maintenance inspections; lead preventive maintenance programs/plans presented by the Property Management team/external service provider.
7. Ensure that all maintenance requests are resolved and completed in a timely and efficient manner to ensure the safety and uninterrupted operation of all equipment & systems within the property.
8. Manage vendor contracts, vendor schedules, etc., and establish vendor priorities within contracts and participate in developing and implementing modifications and revisions to existing and new vendor contracts.
9. Prioritize service calls by tenants in the areas of electrical, mechanical, HVAC, and plumbing needs and ensure timely follow-up upon completion of service calls.
10. Approve orders for parts and supplies as required, and ensure sufficient stock and inventory.
11. Manage and control all petty cash transactions related to the department.
12. Lead discussions for ways to improve the efficiency, sustainability, and space utilization of the property and communicate findings and suggestions to the Chief Operations Officer (COO).
13. Stay abreast of all best practices in the industry and try to integrate them into operations where feasible.
14. Ensure that all reports submitted to governmental bodies are developed using accurate and reliable information, and submitted in a timely manner.
15. Create, maintain, and update the facilities guidelines and ensure it is distributed to all tenants.
16. Create, maintain, and update the emergency evacuation plan.
17. Organize fire drills and ensure that all fire-fighting equipment is properly maintained and enforce the relevant fire safety standards.
18. Coordinate all operations with the facility management service providers and contractors to ensure smooth and efficient functioning of the property.
19. Ensure any accidents or incidents are attended to/resolved in a timely fashion and in an efficient, feasible manner; ensure they are recorded and archived in appropriate detail.
20. Review and sign off on all work permits issued to contractors for undertaking work within the center or business tower.
21. Oversee and coordinate any procurement activity related to the department's operations and monitor the payments made to service providers in line with the contractual terms.
22. Provide estimates for facilities preventative and corrective maintenance costs as and when requested.
23. Investigate potential obsolescence of fixed assets and report the same to management/COO; take necessary corrective actions if required.
24. Ensure that the car park and office grounds are maintained in good condition.
25. Inspect and evaluate the performance of personnel and contractors; identify problem areas, and direct corrective action accordingly.
26. Ensure compliance of the Security & HSE systems and programs as well as local laws and regulations by all department employees.

1. Requirement open for Arab nationals.
2. Bachelor's degree in Mechanical Engineering.
3. Must have 10 years of experience in a similar role.
4. Preferred 6+ years of experience in real estate or related industry.
5. Good knowledge of MS Office Suite.