Service Desk Administrator I

6 days ago

Kuwait City, Al Asimah V2X Full time
Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Our $3.9B company and 16,000 employees work alongside our clients worldwide to tackle complex challenges with integrity, respect, responsibility, and professionalism.

Position Summary

This role involves front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customer contacts the Service Desk in person, by phone, via Remedy, or email. The position requires quick decision-making and detailed task management to ensure all unresolved work orders are promptly assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Program Details

Program: OMDAC-SWACA. The position offers company-paid housing and transportation, a completion bonus, and tuition reimbursement. Candidates must meet all host country legal requirements to qualify.

Responsibilities
  1. Support and coordinate with site Information Management Officers (IMOs) to optimize Service Desk resources.
  2. Assist IMOs with daily computer, network, and software management.
  3. Provide immediate on-site response to customers, troubleshooting, information exchange, and ticket submission assistance.
  4. Offer telephone support for initial troubleshooting and follow-up calls.
  5. Work in 12-hour shifts using Remedy and other tools to log and manage trouble tickets.
  6. Determine call routing for unresolved issues.
  7. Troubleshoot Microsoft OS issues, setup, and Office 2007.
  8. Manage logon and email accounts via Microsoft Exchange Server and User Manager.
  9. Manage Network Services with Server Manager, Print Queue Management, and CISCO VMPS.
  10. Document all activities for reporting purposes.
  11. Complete tasks as assigned by supervisors and management.
Work Environment

Primarily indoor (95%) with some outdoor activity (5%).

Qualifications
  • Active Secret Security Clearance.
  • High School Diploma or GED; relevant experience may substitute for education.
  • Adherence to DoD 8570.01M with at least one baseline and one CE certification from approved lists (e.g., Cisco, CompTIA, GIAC, ISACA, ISC2, Microsoft certifications).
  • Minimum three years of customer service experience, preferably in a Service Desk environment.
  • Excellent interpersonal and customer service skills.
Additional Information

We are committed to diversity and equal opportunity employment. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, veteran status, or disability.

Company Industry
  • Facilities Management
Department / Functional Area
  • Administration
Keywords
  • Service Desk Administrator I

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. We advise applicants to verify employer credentials independently and caution against sharing personal or bank information. For security concerns, contact abuse@naukrigulf.com.

#J-18808-Ljbffr

  • Service Desk Administrator I

    3 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • Systems Administrator I

    2 weeks ago

    Kuwait City, Al Asimah V2X Inc Full time

    Join to apply for the Systems Administrator I role at V2X Inc5 days ago Be among the first 25 applicantsJoin to apply for the Systems Administrator I role at V2X IncOverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support...

  • Systems Administrator I

    2 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • Systems Administrator I

    3 weeks ago

    Kuwait City, Al Asimah Vectrus Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • Systems Administrator I

    3 weeks ago

    Kuwait City, Al Asimah Vectrus Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • Service Desk Support Specialist

    7 days ago

    Kuwait City, Al Asimah beBeeServiceDesk Full time $80,000 - $120,000

    Job DescriptionWe are seeking a highly skilled Service Desk Administrator to join our team. As a Service Desk Administrator, you will be the primary point of contact for customers who require technical assistance and support.Your key responsibilities will include:Troubleshooting Technical Issues: You will use your technical skills to troubleshoot and resolve...

  • Network Administrator I

    3 weeks ago

    Kuwait City, Al Asimah V2X Full time

    The job description is comprehensive and covers essential details about the role of a Network Administrator. It uses appropriate HTML tags to structure the content, enhancing readability and engagement. However, some sections could be condensed or clarified for better focus and conciseness, and irrelevant or repetitive information should be minimized to...

  • Front Desk Associate

    4 days ago

    Kuwait City, Al Asimah beBeeCustomerService Full time 12,000 - 15,000

    Front Desk Associate PositionWe are seeking a highly motivated and organized Front Desk Associate to join our team in Kuwait.The ideal candidate will be the first point of contact for the company and will play a crucial role in providing exceptional customer service to clients and visitors.This is an exciting opportunity to work in a fast-paced environment...

  • Network Administrator I

    3 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • Administrative Support Position

    2 weeks ago

    Kuwait City, Al Asimah beBeeAdministration Full time 1,200 - 1,500

    Job OverviewFront Desk Support ProfessionalOur organization is seeking a highly skilled and organized Front Desk Support Professional to provide exceptional support to our team. As a key member of our operations team, you will be responsible for managing front desk operations, including answering phone calls, responding to emails, and handling...