Ecommerce Manager

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• Provide a focus and a sense of direction to the e-com employees and management.
• Ensure enforcement and adaptation of corporate values and vision.
• Establish and carry out the e-com's goals, policies, and procedures.
• Manage general activities related to providing organizational services.
• Consult with other executives, staff, and team members about general operations and administrative activities.
• Direct and manage the e-com's financial and budgetary activities.
• Analyze financial statements, reports, and other performance indicators and provide feedback and recommendations.
• Identify areas for increasing efficiency and effectiveness and improve performance, policies, and programs.
• Monitor, control, and approve capital and non-capital expenditures and audit effectiveness.
• Strive to develop and maintain a strong company image committed to excellence and customer satisfaction.
• Develop quantified MBO plans for direct subordinates and ensure cascading throughout all levels.
• Maintain healthy relationships with strategic accounts, business partners, official entities, financial institutions, and government bodies.

Technical:

• Develop and implement e-commerce strategies aligned with company goals.
• Manage and optimize online sales channels, including websites, social media, and online marketplaces.
• Create and manage e-commerce budgets, including advertising and promotional spending.
• Analyze e-commerce data and metrics to identify growth opportunities and areas for improvement.
• Collaborate with marketing, sales, SCM, branding, and product development teams to ensure consistent messaging and branding across channels.
• Stay updated with e-commerce trends and innovations, making recommendations for improvements.
• Manage product listings, descriptions, and pricing on online platforms.
• Ensure regular updates to product information, images, and descriptions for accuracy and appeal.
• Plan and execute seasonal and promotional campaigns to boost sales and customer engagement.
• Analyze customer behavior and trends to identify growth opportunities.
• Monitor website functionality, troubleshoot platform issues, and enhance user experience.
• Coordinate with logistics and fulfillment teams for timely order processing and delivery.
• Collaborate with customer service teams to ensure high customer satisfaction and quick issue resolution.
• Manage relationships with third-party vendors and platforms.
• Stay informed about the latest e-commerce and digital marketing trends and best practices.

A. Education

• College or university degree in Business Administration, Marketing, or related fields; higher education such as an MBA is preferable.

B. Professional Experience

• 5 to 8 years of progressive management experience in related e-commerce roles.
• At least 5 years as an e-commerce executive within online retail markets.
• Proficiency in MS Office, feasibility studies, business planning, data analysis, web design, database management, marketing, SEO, SEM.
• Knowledge of financial statements and reports.
• Experience in strategic planning and execution.
• Understanding of accounting, budgeting, and financial controls.
• Strong leadership and communication skills.
• Physical and mental fitness for the role.

C. Required Licenses/Certifications

• Technical training certificates/licenses.
• Google Analytics, SEO certifications.
• Knowledge of PPC campaigns.

D. Languages

• Proficiency in English (reading, writing, speaking).
• Proficiency in Arabic (reading, writing, speaking).

E. Job Location

• Mid-Senior level

• Full-time

• Business Development, Marketing, Strategy/Planning

• Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, Business Consulting and Services