Computer Technician
3 weeks ago
Position Summary:
- Provide comprehensive technical support for desktop environments, addressing both hardware and software issues on Windows and Mac platforms.
- Manage and resolve support tickets with efficiency and accuracy using the BMC Remedy Application.
Key Responsibilities:
- Diagnose and resolve desktop hardware and software issues efficiently.
- Provide support for both Windows and Mac operating systems.
- Manage support tickets using the BMC Remedy Application.
- Document troubleshooting steps, resolutions, and create knowledge base articles for future reference.
Qualifications:
- Bachelor's degree in computer/Electronics Engineering, Computer Science, Information Technology, MIS, or any related discipline.
- Minimum 4 years experience in desktop troubleshooting covering both hardware and software aspects.
- Excellent knowledge and hands-on experience with the BMC Remedy Application.
- Demonstrated experience with Windows and Mac support.
Required Certifications:
- CompTIA A+ Certified
- CISCO Certified Network Associate (CCNA)
- Microsoft 365 Certified Enterprise Administrator Expert
- Microsoft Office Specialist 2016 Master
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