Computer Technician

3 weeks ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Position Summary:

  • Provide comprehensive technical support for desktop environments, addressing both hardware and software issues on Windows and Mac platforms.
  • Manage and resolve support tickets with efficiency and accuracy using the BMC Remedy Application.

Key Responsibilities:

  • Diagnose and resolve desktop hardware and software issues efficiently.
  • Provide support for both Windows and Mac operating systems.
  • Manage support tickets using the BMC Remedy Application.
  • Document troubleshooting steps, resolutions, and create knowledge base articles for future reference.

Qualifications:

  • Bachelor's degree in computer/Electronics Engineering, Computer Science, Information Technology, MIS, or any related discipline.
  • Minimum 4 years experience in desktop troubleshooting covering both hardware and software aspects.
  • Excellent knowledge and hands-on experience with the BMC Remedy Application.
  • Demonstrated experience with Windows and Mac support.

Required Certifications:

  • CompTIA A+ Certified
  • CISCO Certified Network Associate (CCNA)
  • Microsoft 365 Certified Enterprise Administrator Expert
  • Microsoft Office Specialist 2016 Master
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