Customer Manager Dcom Specialist

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are Passionate about creating real impact and constant learning then this role is just for you

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Account/customer management- build, negotiate and execute JBP with eCommerce customers
• Identify Key Categories to win online via exclusive portfolio, offerings, and marketing plans
• Work closely with the Digital Hub team and cross functional teams to build eCommerce excellence
• Keep track on Turnover/Turnover growth, Market share as per our yearly forecast
• Execution KPIs – availability, visibility (search performance) and eCOM content deployment with customers
• Data & Insights – ability to source, identify and convert data into insights, driving actions
• Tracking of eCom plans & campaign executions
• tracking the customer promotional spends vs the allocated budgets.
• Coordinates and tracks all E-commerce operations from collecting payments/cheques, receiving credit notes, following up on Purchase Orders, to the end invoicing.
• Routinely monitors the stocks level of customers
• Streamlines the process of tracking targets & invoicing for the target achievement.
• Partner with all teams to ensure all timelines and campaign 'going live' dates are met. Communicate marketing calendar changes and updates on a regular basis to necessary cross functional team
• Tracking & monitoring competition's & offers and activations across E-com customers.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

Bachelor's degree in business administration, Marketing, or a related field is a minimum.

Minimum of 2-3 Years experience in similar role.

• Skills

• Strong communication and presentation skills

• Ability to develop and implement long-term strategies, manage P&L responsibilities, and identify new revenue streams and business models across markets.
• Proficiency in using data and insights to inform decisions, measure performance, and drive continuous improvement in digital campaigns and commerce initiatives
• Strong analytical and critical thinking skills to analyse data, market trends, and competitive landscapes.
• Excellent written and verbal communication skills to articulate complex strategies and concepts.
• High Level of technical literacy in Microsoft Excel, PowerPoint

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner's mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.