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Customer Service Representative

2 weeks ago

Kuwait City, Al Asimah The Cigna Group Full time 10,000 - 12,000 per year
The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Job Summary:
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and in-person.

• Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.

• Handle and resolve customer complaints or issues efficiently and professionally.

• Assist with claim submissions, approvals, and follow-up processes.

• Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns.

• Update and maintain customer records and documentation accurately.

• Ensure compliance with company policies, procedures, and insurance regulations.

• Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner.

• Provide feedback on service improvements and customer satisfaction trends.

• Always maintain confidentiality of information.

Qualification and requirements:

• Bachelor's degree Administration, Insurance, Healthcare, or a related field.

• Experience working in the Kuwaiti healthcare or insurance market.

• Familiarity with health insurance regulations and practices in Kuwait.

• Previous experience in customer service, preferably in the insurance or healthcare sector.

• Strong communication skills in English and Arabic (verbal and written).

• Good knowledge of medical insurance terminology and processes.

• Excellent problem-solving and conflict resolution skills.

• Ability to multitask and work in a fast-paced environment.

• Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.