Service Supervisor

10 hours ago

Kuwait Alghanim INDUSTRIES Full time 10,000 - 20,000 per year

Date: 14 Oct 2025

Location:

KW

Company:

Alghanim Industries

Long Description Job Summary

Field Service Supervisor is responsible for maintaining/repairing all/any products supplied by the organization, delivery services as per standards set by the organization

Job Responsibilities

  • Maintain of products that have been sold by offering on-site corrective and preventive maintenance as well as other after-sales technical support solutions.
  • on-the-job training and coaching to improve the company's overall technical customer service
  • oversee the diagnosis and resolution of field technical problems and suggest improvements to techniques and resolutions
  • provide technical assistance and support to engineers and customers whenever required
  • Management of workshop activities that includes workshop repairs , supplying backup machines to the field and cost effective repair of repairable assemblies
  • In charge of the calibration of the measuring devices and ensuring the proper functionality of engineers laptops
  • Take part in the planning for the "New Product Launch" assisting the Service and Stores Operations Manager and Services Delivery Manager for the required resources.
  • Advice the customer the repair cost for units not covered by service agreement or warranty.
  • Helps the contract sales team members in selling service contracts for machines that does not have a valid contract or warranty.

Candidate Requirements

  • Bachelor's Degree in Engineering
  • 2-5 years of experience, preferably in Office equipment industry
  • Previous experience in Xerox is a remarkable advantage.
  • Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
  • Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.
  • Teamwork: Able to work well with others in order to get the job done.
  • Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.
  • Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.

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