General Manager

Job Title: General Manager Luxury Furniture Retail

Company Overview: 

Our client is a distinguished holding company with a diverse portfolio of businesses, products, and services, proudly representing some of the most prestigious global brands. As part of their commitment to delivering excellence, they are seeking a highly experienced General Manager for their furniture business to join their team in Kuwait.

Job Overview: 

We are seeking an experienced and dynamic General Manager to oversee the operations of our luxury furniture showroom and the soon-to-open mall outlet. This is a unique opportunity for a visionary leader with a passion for luxury retail, strong management skills, and a deep understanding of the high-end market. The General Manager will be responsible for driving sales, managing the team, and ensuring a premium customer experience across both locations.

Responsibilities:

1. Team Leadership

   - Recruit, train, and mentor a high-performing sales and operations team.

   - Set clear goals and expectations for team members, fostering a culture of excellence, collaboration, and luxury customer service.

   - Conduct regular performance reviews and provide actionable feedback to ensure team development.

2. Sales & Profitability

   - Develop and execute sales strategies to meet and exceed revenue targets.

   - Analyze customer data and market trends to identify opportunities for growth and increase foot traffic.

   - Implement pricing strategies, promotions, and sales techniques aligned with the brands luxury positioning.

3. Customer Experience

   - Ensure a world-class shopping experience for every customer by maintaining impeccable store environments and delivering personalized service.

   - Handle VIP clients and resolve any customer issues with poise and professionalism.

   - Establish and nurture long-term relationships with customers to encourage repeat business.

4. Brand Representation & Partnerships

   - Act as a brand ambassador, ensuring the brands identity is upheld in all aspects of operations, from sales to customer interactions.

   - Develop partnerships with architects, interior designers, and other influencers in the luxury furniture and design industry.

   - Attend industry events and represent the brand in networking opportunities to increase brand visibility.

5. Financial & Operational Management

   - Prepare and manage budgets for both locations, overseeing all financial operations including sales forecasting, cost control, and reporting.

   - Monitor KPIs and implement strategies for continuous improvement in sales, profitability, and customer satisfaction.

   - Ensure compliance with company policies, procedures, and luxury standards across all departments.

6. Marketing & Business Development

   - Collaborate with the marketing team to create in-store events, product launches, and campaigns to drive brand engagement.

   - Utilize digital and social media platforms to enhance customer outreach and maintain the brands exclusivity.

   - Proactively seek business development opportunities to grow the brands presence and customer base.

Qualifications:

- Proven experience as a General Manager or in a senior leadership role within the luxury retail sector, preferably in furniture or interior design.

- Strong understanding of the luxury market, customer expectations, and high-end product lines.

- Exceptional leadership and team management skills with the ability to inspire and motivate a team.

- Excellent communication and interpersonal skills, particularly in dealing with high-end clientele.

- Strong business acumen, including the ability to analyze sales data and financial reports.

- Proficiency in retail software and CRM systems.

- Bachelors degree in business