Engineer, Service Provisioning

12 hours ago

Kuwait City, Al Asimah Ooredoo Group of Companies Full time 40,000 - 60,000 per year

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

Activate the new provided services to B2C and B2B customer in the system.Key Accountabilities and Activities

  • Execute all received orders in the system regarding customer service Activation/ deactivation/ Upgrade/ Downgrade.
  • Provision customer network services on core equipment
  • Supporting Engineering/ Voice team during the installation to achieve customer request successfully.
  • Update B2B support team with newly activated/deactivated services to add/remove them in network monitoring tools.
  • Maintain IP Plan with the updated reserved IPs for B2B customers.
  • Add/Modify/Delete Centrex phones and ATA through FT voice call manager.
  • Provide the customers with Microsoft Team and Cisco Webex accounts.
  • Notify the customer by email for any changes happen in his services.Collect the required documents and register the customer requested domain with CITRA.
  • Maintain CITRA portal and ensure to renew the domains before the expiry date.
  • Execute the required changes requested from customer/support on portal.Add/Modify/Delete DNS records for hosted domains
  • Ensure that DNS records are up to date in all DNS servers.
  • Maintain and operate the webhosting service and provide the customer with the portal access to update his website contents.Provide 2nd level of troubleshooting for escalated cases from B2B support.
  • Execute the newly requests from the customer regarding DNS, Webhosting & email services.Manage the Access Control System for all access area in FT.
  • Conduct Quarterly Maintenance on all POPs.
  • Troubleshoot the system issues with the vendor.Manage FT Camera System for all POPs
  • Add/ Modify/ Delete & troubleshoot cameras issues as needed/requested.
  • Conduct Quarterly Maintenance on all POPs Remotely

Qualifications

  • Diploma/Bachelor degree in Computer Science, Information Technology or any related field.
  • CCNA (Mandatory)
  • CCNP (Mandatory)

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