Current jobs related to Relocate to Malta Service Delivery Manager - Kuwait City - Black Pen Recruitment

  • Malta Service Delivery Lead

    2 weeks ago

    Kuwait City, Al Asimah beBeeServiceDeliveryManager Full time 9,000 - 12,000

    Service Delivery Manager Role OverviewJob Summary: We are seeking an experienced Service Delivery Manager to lead our Microsoft Business Solutions team in delivering exceptional customer experiences.">As a Service Delivery Manager, you will be responsible for overseeing the end-to-end delivery of customer service contracts, ensuring that excellent customer...

  • Cloud Data Architect Role

    2 weeks ago

    Kuwait City, Al Asimah beBeeDataSolution Full time 900,000 - 1,200,000

    Job Overview">We are seeking a highly skilled Data Solution Architect to join our team in Malta. As a key member of our data delivery team, you will be responsible for architecting, designing and implementing large-scale Data Platform, Business Intelligence (BI) and Analytics solutions for our clients.The role requires a robust understanding and hands-on...

  • Business Service Delivery Specialist

    1 week ago

    Kuwait City, Al Asimah beBeeBusiness Full time 900 - 1,350

    Job TitleAs a Business Service Delivery Specialist, you will be responsible for delivering exceptional customer service to corporate clients. You will work closely with account managers to ensure seamless delivery of services and resolve any issues that may arise.Key Responsibilities:Provide post-sales account management services to corporate clients,...

  • Service Delivery Specialist

    2 days ago

    Kuwait City, Al Asimah beBeeCustomerService Full time 900 - 1,200

    Job Title:Service CrewKey Responsibilities:Deliver exceptional customer service by providing a positive and welcoming experience.Maintain a clean and safe work environment, adhering to all health and safety standards.Follow company procedures and protocols to ensure seamless service delivery.Qualifications:High school diploma or equivalent required.Ability...

  • Experienced Dynamics 365 F&O Technical Specialist Wanted

    2 weeks ago

    Kuwait beBeeDynamics Full time €90,000 - €120,000

    Dynamics 365 F&O Technical ArchitectWe are seeking a highly skilled Dynamics 365 Finance and Operations Technical Architect to join our team. The successful candidate will be responsible for designing and implementing technical solutions for customer requirements in D365FO.Implementing technical solutions for customer requirements in D365FO;Analyzing and...

  • Airport Luxury Service Manager

    2 weeks ago

    Kuwait City, Al Asimah beBeeAirport Full time

    VIP Airport Lounge LeaderHigh-end airport lounges offer a unique opportunity to deliver exceptional customer experiences. As a key member of our team, you will oversee daily operations and lead staff to provide outstanding service that meets the expectations of discerning travelers.Key Responsibilities:Ensure seamless delivery of services, adhering to...

  • Delivery Experience Manager

    2 weeks ago

    Kuwait City, Al Asimah beBeeCrossIndustry Full time 2,000 - 3,000

    About UsWe're redefining the food delivery experience in Kuwait, delivering more than just meals. Our mission is to create a seamless customer-first experience powered by innovation and quality.We're a dynamic team that thrives on creativity and collaboration. Joining us means becoming part of a forward-thinking company where your ideas are valued and your...

  • Malta Cloud Technical Architect Position

    2 weeks ago

    Kuwait City, Al Asimah beBeeCloudTechnicalArchitect Full time 90,000 - 120,000

    Cloud Technical ArchitectOur team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organizations, providing clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, and Microsoft Dynamics 365 software.The Cloud Technical Architect is responsible for...

  • Engineering Manager, Managed Services

    2 days ago

    Kuwait City, Al Asimah Canonical Full time

    Join to apply for the Engineering Manager, Managed Services role at Canonical1 week ago Be among the first 25 applicantsJoin to apply for the Engineering Manager, Managed Services role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global...

  • Courier Delivery Specialist

    16 hours ago

    Kuwait City, Al Asimah beBeeDelivery Full time $1,920 - $19,200

    About the RoleThis is a contract-based position that requires effective communication and efficient delivery services. As a Courier, you will be responsible for delivering packages and documents to various locations in Kuwait City. Main Responsibilities:Optimize routes for timely deliveriesSafeguard all packages during transportationMaintain accurate records...

Relocate to Malta Service Delivery Manager

2 weeks ago

Kuwait City Black Pen Recruitment Full time

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.


Job Type: Full Time

Work Place: Onsite

Location: Malta, Europe (Relocate to Malta)

Relocation: VISA & Relocation Package Included

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager/director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified


Responsibilities

  • Provide end to end ownership of customer service contracts
  • Building relationships with customers to ensure renewals year on year of managed service contracts
  • Financial Responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers
  • Working as a team to make sure continual improvement of our service
  • The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times


Microsoft Business Solutions Overview

Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.


This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.


#Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.


Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.