Guest Experience Manager

7 days ago


Kuwait City, Al Asimah beBee Careers Full time

Front Desk Duty Manager Position

Job Summary

This is an exciting opportunity to join our team as a Front Desk Duty Manager. The successful candidate will be responsible for leading the front desk team to provide exceptional customer service, managing guest experiences and hotel operations.

Key Responsibilities
  • Manage front desk operations to ensure efficient and effective service delivery
  • Develop and implement strategies to improve hotel performance and achieve business objectives
  • Lead the team to prioritize tasks, maximize productivity and maintain high standards of cleanliness and organization
  • Act as the first point of contact for any critical emergency situations and ensure timely resolution
Requirements and Qualifications
  • Minimum Diploma or equivalent qualification
  • 2 years' experience in front desk or guest service leadership
  • Fluent spoken and written English and Arabic
  • Basic mathematics skills and excellent communication, problem-solving, reasoning and motivational abilities
  • Ability to work long periods standing and occasional lifting of heavy items
  • Working knowledge of hotel property management systems
  • Willingness to work evenings and weekends


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