Retail Furniture Associate
2 weeks ago
Job Title: Retail Furniture Associate
About the JobThis role involves assisting customers by enhancing and promoting sales of products and services in the showroom. The primary focus is on obtaining the knowledge and skills to identify and fulfill customer needs, and direct sales transactions to achieve overall sales targets.
Main Responsibilities- Promote products and services to customers
- Maximize sales transactions to achieve and exceed sales targets
- Strive to achieve pre-set sales targets in cash, credit, warranties, and accessories
- Improve and enhance your level of product knowledge
- Create sales invoices and master BO & POS applications
- Demonstrate presentable appearance and a pleasant demeanor
- Provide high-level service to all customers
- Maintain constant awareness of customer needs
- Interact with customers in a friendly and honest manner
- Demonstrate high-level product knowledge
- Recommend and encourage customers for best products and services based on their needs
- Expedite sales process in an effective and efficient manner
- Explain D&I and return and exchange policies to customers
- Avoid harsh arguments and conflicts with customers
- Maintain awareness of all in-store promotions, discounts, credit, coupons, etc.
- Keep all company information including sales figures strictly confidential
- Follow all company safety and security procedures
- Conduct regular stock checks and liaise with stock control
- Report and process damaged display items to Showroom Manager
- Ensure all products are displayed as instructed/planograms
- Ensure all products in specified areas are accurately priced
- Maintain sales area accessible for customers, clean, and tidy
- Conduct price changes as instructed by showroom management
- Master computer applications (Outlook, SAP, POS & BO)
- 1-2 years of sales experience in retail furniture and home furnishing, accessories, or retail sales background
- Ability to work in a team
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