Senior Service Operations Manager

2 days ago


Kuwait City, Al Asimah Internationalhospital Kw Full time

**Job Summary**

At Internationalhospital Kw, we are seeking a highly skilled and experienced Senior Service Operations Manager to join our team. This is an exceptional opportunity for a motivated individual to take on a leadership role and contribute to the success of our organization.

**Key Responsibilities**

  • Operations Management
    • Ensure the day-to-day operations of the reporting departments are running smoothly, maintaining high standards of quality and safety.
    • Monitor and control the inventory levels, managing stock effectively to meet business needs.
    • Implement measures to optimize guest/patient experience, consistently inspecting and enforcing adherence to hospital standards.
  • Leadership and Team Management
    • Supervise and motivate staff to achieve operational goals and objectives, providing guidance and coaching as needed.
    • Develop and implement training programs to enhance staff skills and knowledge, ensuring they have the necessary competencies to perform their roles effectively.
    • Lead by example, demonstrating excellent communication and interpersonal skills, fostering a positive and supportive team culture.
  • Quality and Safety
    • Ensure compliance with quality, health, and safety procedures, promoting a safe working environment for staff and guests/patients.
    • Identify areas for improvement and implement corrective actions to address any issues or concerns.
  • Customer Service and Relations
    • Act as a liaison between hospitality departments, coordinating efforts to optimize guest/patient experience and handling customer complaints in a professional and courteous manner.
    • Provide exceptional customer service, responding promptly to queries and resolving issues efficiently.
  • Project Management
    • Manage budgets and financial plans, controlling expenditure and ensuring effective use of resources.
    • Develop and implement project plans, prioritizing tasks and allocating resources to achieve desired outcomes.

**Requirements**

  • 5+ years of experience in hospitality management, preferably in a senior leadership role.
  • Strong leadership and management skills, with the ability to inspire and motivate teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests/patients, and external partners.
  • Proven track record of achieving operational excellence, with a focus on quality, safety, and customer satisfaction.
  • Ability to work effectively in a fast-paced environment, adapting to changing priorities and deadlines.

**What We Offer**

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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