
Technical Support Supervisor
21 hours ago
Job Summary
HealthCare Dynamics Gen. Trading Company W.L.L is seeking a highly skilled Service Desk Lead to support the operation of a walk-in and call-in Work Order Reception Desk.
This position provides the opportunity to gain experience in supervising, coordinating, and overseeing the daily Service Order Reception Center operation.
Key Responsibilities
- Provide training to Service Desk Seniors and Service Desk Technicians.
- Assist personnel in accomplishing their assigned duties and responsibilities.
- Ensure excellent customer service in addressing questions, complaints, and requests via telephone, email, and face-to-face interaction.
- Enforce compliance with company policies and procedures.
- Monitor and provide work order status information to management for reporting purposes.
Qualifications
- High School Diploma or equivalency with some college courses in business or related field preferred.
- Must be CAC eligible and/or able to obtain a Common Access Card (CAC).
- Must be a U.S. Citizen.
- A valid driver's license and ability to obtain a U.S. Government Motor Vehicle Operator's License and host nation Driver's License is required.
Working Conditions
- Must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
- Indoor and/or outdoor environment with very adverse and harsh conditions.
If you are a motivated and experienced professional looking for a new challenge, please submit your application today.
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