Director of Operational Excellence

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

The Director of Digital Operations is a critical role that requires a unique blend of technical expertise, business acumen, and leadership skills. As the primary point of contact between operations and other functional teams, you will be responsible for driving growth and excellence in your assigned area of ownership.

Main Responsibilities
  • Developing and executing financial plans, analyzing trends, and monitoring P&L to ensure alignment with business objectives.
  • Serving as the primary point of contact between operations and other functional teams, communicating regularly with IT and Commercial peers on operational status, plans, and challenges.
  • Partnering with Human Resources to foster a positive and inclusive work environment that values and respects the ideas and experiences of all employees.
Requirements
  • Hands-on experience with non-voice Business Process Outsourcing (mailroom, scanning, data capture services) in support of multiple Customer industries or large government organizations/ministries.
  • Well-rounded technical experience in support of BPO/BPM operations, including infrastructure and platforms, and solid understanding of possibilities of organizing and reporting data through databases.
  • Ability to lead large and diverse operational teams, comfortable leading & interacting with technical teams.
  • Ability to analyze financial statements, forecast, and measure to budget.
  • Broad knowledge and technical background in document management; Experience with Kofax Capture, Kofax KTM.
  • Bachelor's degree required; advanced degree preferred (MBA or similar).
  • Excellent proficiency in Arabic and English languages.

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