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Retail Operations Director

3 weeks ago

Kuwait City, Al Asimah Zexx Full time
Job Summary:

As the Store Country Manager for Zexx, you will be responsible for leading a team of store managers and staff across multiple locations in Kuwait. Your primary goal is to drive growth in sales, foot traffic, and customer loyalty, while ensuring each store meets and exceeds its financial targets.

About Us:
Zexx is a renowned retail company seeking an experienced leader to oversee our operations in Kuwait. With a strong focus on delivering exceptional customer experiences, we are committed to innovation and excellence in all aspects of our business.

Key Responsibilities:
  • Team Leadership: Foster a positive, engaging, and high-performance culture among store managers and staff.
  • Sales Growth Strategy: Develop and execute plans to increase sales, foot traffic, and customer loyalty, ensuring each store meets its financial targets.
  • Daily Operations Oversight: Ensure high levels of customer satisfaction, efficient processes, and product availability across all stores.
  • Cross-Functional Collaboration: Work closely with marketing and merchandising teams to launch in-store promotions, events, and seasonal campaigns tailored to the local market.
  • Performance Monitoring: Track key performance indicators (KPIs) such as sales, profit margins, inventory levels, and customer feedback to assess and drive performance improvements.
  • Store Visits: Conduct regular visits to provide coaching, guidance, and support to store managers and staff.

Requirements:
  • Bachelor's degree in Business Administration, Retail Management, or a related field; MBA is a plus.
  • At least 5+ years of experience in retail management, with a proven track record in leading multi-location retail operations.
  • Strong leadership and team-building skills, with the ability to inspire and motivate a diverse team.
  • Passion for the toy industry and a deep understanding of customer needs and trends in the sector.
  • Experience managing P&L, budgets, and financial reporting.
  • Strong analytical skills with the ability to identify opportunities and drive results.