Global Retail Operations Director

11 hours ago


Kuwait City, Al Asimah Royal Avenue Investments Full time
Job Summary
Royal Avenue Investments seeks a seasoned retail expert to lead its country-wide operations in Kuwait as the Store Country Manager.

This is an exceptional opportunity for a motivated and strategic leader to drive business growth, improve customer satisfaction, and foster a positive work environment. The ideal candidate will have a proven track record in managing multi-location retail operations, with a deep understanding of the toy industry and its customers.

Key Responsibilities
• Lead and manage a team of store managers and staff across multiple locations, promoting a culture of excellence and high performance.
• Develop and execute strategies to boost sales, increase foot traffic, and enhance customer loyalty, ensuring each store meets and exceeds its financial targets.
• Oversee daily operations to guarantee high levels of customer satisfaction, efficient processes, and product availability.
• Collaborate with the marketing and merchandising teams to launch in-store promotions, events, and seasonal campaigns tailored to the local market.
• Monitor key performance indicators (KPIs) such as sales, profit margins, inventory levels, and customer feedback to assess and drive performance improvements.
• Conduct regular store visits to provide coaching, guidance, and support to store managers and staff.
• Ensure adherence to safety standards, brand guidelines, and operational procedures to deliver an excellent shopping experience.
• Work closely with the supply chain and logistics teams to ensure timely deliveries and stock management.
• Analyze market trends, customer preferences, and competitor activity to identify new opportunities for growth and innovation.
• Prepare and manage budgets, ensuring efficient cost control and maximizing profitability across the region.
• Build and maintain strong relationships with local suppliers, vendors, and partners.

Qualifications
• Bachelor's degree in Business Administration, Retail Management, or a related field (MBA is a plus).
• At least 5+ years of experience in retail management, with a proven track record in leading multi-location retail operations, ideally in the toys or consumer goods industry.
• Strong leadership and team-building skills, with the ability to inspire and motivate a diverse team.
• Passion for the toy industry and a deep understanding of customer needs and trends in the sector.
• Experience managing P&L, budgets, and financial reporting.
• Strong analytical skills with the ability to identify opportunities and drive results.
• Fluent in English, additional languages are a plus.
• Willingness to travel regularly to oversee stores and visit different locations across the country.

What We Offer
• Competitive salary with performance-based bonuses.
• Opportunities for career growth and advancement within a global company.
• A fun, dynamic, and collaborative work environment.
• Comprehensive benefits package including health insurance.

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