Reservations and Communication Specialist

3 weeks ago

Kuwait City, Al Asimah Four Seasons Hotels And Resorts Full time
About Four Seasons Hotels and Resorts:

At Four Seasons, we strive to provide exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners. To achieve this goal, we need dedicated professionals who can deliver world-class service and support.

**Job Summary:**

We are seeking a Reservations and Communication Agent to join our team. As a key member of our front office team, you will be responsible for handling guest inquiries, making reservations, and providing exceptional customer service.

**Responsibilities:**

- Answer phone inquiries in a friendly and efficient manner, using guest names when possible and routing calls to the correct extensions.

- Capture sales for incoming calls related to room reservations, spa services, restaurant reservations, and in-room dining requests.

- Accurately coordinate details of each reservation or request.

- Run daily reports for the front office, operational departments, Sales & Marketing, General Manager, and Department Head.

- Manage the general reservations and guest communication e-mail inboxes.

- Accept and deliver mobile instant messages, wake-up calls, messages, and facsimiles in a timely manner.

- Handle guest complaints in accordance with Four Seasons' policy.

- Contact guests to communicate and obtain pre-arrival information.

- Confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

- Run reports checking for special requests or those requiring procedural actions.

- Perform installation and repairs of telephone, facsimile, or high-speed internet services in the guest room or public area meeting space.

**Requirements:**

- Minimum of two years' experience working in a similar position in a five-star luxury hotel.

- Excellent reading, writing, and oral proficiency in English and Arabic languages.

- Excellent computer literacy skills.

- Previous administrative experience.

- Excellent customer service and communication skills.

**What We Offer:**

- Full board shared living accommodation in a high-quality, well-resourced compound.

- Complimentary nights at FS Hotels worldwide.

- Regular social and sporting events.

- Paid home leave tickets.

- Transportation to and from work.

- Free Wi-Fi in accommodation and employee transportation buses.

We look forward to receiving your application.

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