Automation Systems Analyst Lead

Job Description:

This role is a pivotal part of our team, responsible for managing local data processing and office automation functions and services. Under the general direction of the Automated Support Manager, you will work with the Network and Software Development Teams to provide dedicated support.

• Prepare and review various IT reports, correspondence, and other documents.
• Contribute to the development and ongoing support of upstream and midstream applications.
• Aid in the development and administration of control network IT systems, including installation, monitoring, performance utilization, upgrades, backups, recovery, and overall operations.
• Provide guidance and consultation in technical matters such as control network integration, hardware selection, and system configuration.
• Evaluate emerging technologies for current projects and future initiatives applicable to system architecture, data management, and other similar areas.
• Prepare documentation and training to support IT and Automation processes.
• Develop partnerships with corporate and regional resources.
• Serve as a resource consultant for an organization on data analysis and processing, research methodology, and systems development. You may document technical data descriptions; analyze program coding requirements, operator instructions, and organizational procedures.
• Propose and coordinate the development of systems, configurations, which may include networking systems; develop systems edits and determine the number of fields and screens; develop access codes; determine information required of each screen; write and modify local application programs.
• Interact with the IT team and hardware/software vendors regarding office automation technology and departmental needs; write detailed specifications; evaluate equipment and software capabilities; perform cost/benefit analysis; make recommendations to management; collaborate with the Software Developers on projects.
• Conduct procedural, informational, and functional systems analyses for the purpose of automating systems, designing new and/or modified systems, and providing statistical and quantitative data to management. Identify problem areas and perform needs assessments; perform cost-benefit analysis on proposed systems.
• Instruct and train organizational personnel on data processing operations, including distributed and networking computer systems; resolve data processing service complaints between organizational users.
• Define all data processing systems requirements performed on central computers for a department/organization; identify organizational data processing and computing needs.
• Design and/or assist in designing more difficult systems; provide input and output requirement formats; oversee the implementation of new systems and ensure their proper operation.

Responsibilities:

• Perform other duties as assigned.

Qualifications:

• MINIMUM QUALIFICATIONS:
  • Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
  • High School Diploma; College degree in Business Administration or Information Technology or equivalent experience; IT-related certifications desirable.
  • Capable of effectively communicating technical information in English, both written and verbal.
• Experience:
  • In addition to excellent oral and written communications skills, the ideal candidate should have the ability to provide technical software and hardware problem resolution, make independent decisions by performing question/problem diagnosis. Ability to document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
  • 3-5 years of operation and development experience with Enterprise Application.
  • Experience developing and maintaining web servers in a Microsoft environment (Server 2008 - 2016), SharePoint (2007-2013), Visual Studio, SQL Server 2008 or above)
  • 3-5 years development experience with VB, Java, .NET or equivalent tools.
  • One (1) year supervising or leading experiencing.
  • Basic understanding of Help Desk support.
  • Strong customer service experience.
  • Handle technical and escalations and sensitive situations.
  • Must maintain Secret Clearance.
• Skills:
  • Customer Service Training.
  • DoD Information Assurance Awareness Training (https://ia.gordon.army.mil/dodiaa/).
  • Fort Gordon Information Assurance Security Officer (IASO) Training (https://ia.gordon.army.mil/iaso/).