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IT Operations Manager

3 weeks ago

Kuwait City, Al Asimah beBee Careers Full time
Job Description

We are seeking a highly skilled IT Operations Manager to join our team. In this role, you will be responsible for managing and maintaining our local IT infrastructure, ensuring that it meets the technical requirements of our headquarters.

  • Validate local products based on headquarters' architecture standards and execute procurement and device purchases.
  • Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems.
  • Manage system integration projects to ensure solutions align with headquarters' technical requirements and optimize execution according to local needs.
  • Develop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards.
  • Monitor office network quality using headquarters' tools, gather user feedback, and implement improvements.
  • Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity.
  • Manage onsite services including desktop operations, IT asset management, and maintenance of public IT services.
  • Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment.
  • Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality.
  • Provide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters.
  • Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences.
  • Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development.