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Network Operations Center Manager

3 weeks ago

Kuwait City, Al Asimah Huawei Full time
Job Description

The Network Operations Center (NOC) Front Office Manager plays a pivotal role in ensuring seamless communication between various departments within the telecommunications industry. This position is crucial for maintaining high service levels and operational efficiency.

Key Responsibilities:

  1. Oversee daily operations of the NOC, ensuring efficient monitoring and management of network performance.
  2. Coordinate incident response and resolution processes to minimize downtime and service interruptions.
  3. Develop and implement standard operating procedures for NOC operations.
  4. Manage a team of NOC technicians and front office staff, providing training and support as needed.
  5. Ensure compliance with industry standards and regulatory requirements.
  6. Act as the primary point of contact for escalated customer issues and ensure timely resolution.
  7. Analyze performance metrics and prepare reports for upper management.
  8. Collaborate with other departments to enhance service delivery and operational efficiency.
  9. Conduct regular audits of NOC processes and implement improvements.
  10. Stay updated with the latest telecommunications technologies and trends to drive innovation.
Requirements

This role requires strong leadership skills with the ability to motivate and manage teams effectively. Excellent communication and interpersonal skills are also essential. Proficiency in network management tools and software is necessary, along with analytical problem-solving capabilities.

Preferred Skills:

  • Leadership and team management experience
  • Excellent communication and interpersonal skills
  • Proficiency in network management tools and software
  • Analytical problem-solving capabilities
  • Customer-focused approach with a commitment to service excellence
  • Experience in project management and process improvement
  • Adaptability to changing technologies and environments
  • Strong organizational skills with attention to detail