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Front Office Operations Specialist

3 weeks ago

Kuwait City, Al Asimah beBee Careers Full time
About the Role

We are seeking a highly skilled Front Office Operations Specialist to join our team. As a Night Receptionist, you will play a crucial role in maintaining a positive and welcoming environment for our guests.

Your responsibilities will include:

  • Maintaining a positive attitude and providing exceptional customer service at all times.
  • Handling guest arrival and departure processes efficiently and accurately.
  • Dealing with in-house guest requests in a prompt and professional manner.
  • Ensuring the accuracy of guest credit, billing, and financial transactions.
  • Providing daily reports for all departments and ensuring the night reception tasks are completed correctly and accurately.
  • Collaborating with other teams in the hotel to ensure guest satisfaction.

To succeed in this role, you will need:

  • Excellent communication skills and the ability to work effectively with guests and colleagues.
  • Fluency in Arabic and English, with additional languages an advantage.
  • A minimum of 1 year of experience in front office operations, preferably in a similar quality hotel.
  • A friendly and outgoing behavior, able to involve and support operations.
  • Proactive, resourceful, and able to work independently.
Key Skills and Qualifications

This role requires a unique blend of technical, business, and interpersonal skills. If you have a passion for delivering exceptional customer experiences and working collaboratively as part of a team, we encourage you to apply.

Benefits and Opportunities

We offer a range of benefits and opportunities for growth and development, including:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • The chance to work with a diverse and dynamic team.
  • A positive and supportive work environment.
About Our Team

We are a dedicated team of professionals who are passionate about delivering exceptional customer experiences. We are committed to providing a warm and welcoming environment for our guests and a positive and supportive work environment for our colleagues.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.