Senior CRM Consultant

4 weeks ago

Kuwait City, Al Asimah SWATX Full time

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Summary

We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.

Job Summary

We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.

Key Responsibilities

  • Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs
  • Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)
  • Develop and optimize workflows, plugins, Power Automate flows, and custom applications
  • Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications
  • Work closely with stakeholders to gather business requirements and translate them into technical solutions
  • Perform data migration, system upgrades, and performance optimization
  • Ensure CRM solutions are compliant with security, data governance, and regulatory requirements
  • Troubleshoot and resolve CRM-related technical issues and provide support for end-users
  • Stay updated on Microsoft Dynamics 365 and Power Platform advancements
  • Provide guidance and mentorship to junior team members

Requirements

Qualifications & Skills
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement)
  • Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse
  • Expertise in customizing forms, entities, business rules, workflows, and security roles
  • Proficiency in C#, JavaScript, .NET, and SQL Server
  • Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems
  • Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus
  • Familiarity with Agile (Scrum, SAFe) methodologies
  • Excellent problem-solving and communication skills
  • Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionConsulting, Information Technology, and Sales
  • IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at SWATX by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • CRM Consultant

    4 weeks ago

    Kuwait City, Al Asimah Mohammad Saleh & Reza Yousuf Behbehani Co. Full time

    CRM Consultant (Customer Relationship Management)Experience required :3 YearsJob Role:Kuwaiti Nationality OnlyDiploma 2 years or higher.Language: Fluent in EnglishCan join immediately.Responsibilities:- System Implementation- Training and Support-- Data Management- Strategy Development- Performance Monitoring and Optimization- Collaboration with...

  • CRM Consultant

    3 days ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    As part of our client's nationalization initiative, we are inviting local nationals with a passion for the automotive industry to apply for the role of CRM Consultant. This position is ideal for individuals who are customer-focused, organized, and capable of managing the end-to-end customer experience across all communication channels.Key...

  • CRM Consultant

    3 days ago

    Kuwait City, Al Asimah PROCAPITA Management Consulting Full time

    As part of our client's nationalization initiative, we are inviting local nationals with a passion for the automotive industry to apply for the role of CRM Consultant. This position is ideal for individuals who are customer-focused, organized, and capable of managing the end-to-end customer experience across all communication channels.Key...

  • CRM & Billing Technical Lead - Microsoft Dynamics

    3 weeks ago

    Kuwait City, Al Asimah SWATX Full time

    CRM & Billing Technical Lead - Microsoft DynamicsWe are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable,...

  • Senior Consultant

    5 days ago

    Kuwait City, Al Asimah Al Sabah Hospital Full time

    Direct message the job poster from Al Sabah HospitalSenior Consultant Anesthesiologist, KCCC, Ministry of Health, KuwaitCompany DescriptionRole DescriptionThis is a full-time on-site role for a Senior Consultant at Al Sabah Hospital located in Kuwait City. The Senior Consultant will be responsible for providing expert medical consultations, developing...

  • Senior Sales Consultant

    5 days ago

    Kuwait City, Al Asimah MNASATI Full time

    MNASATI.COM is a platform that offers powerful and secure tools to personalize communication and sell more with the WhatsApp Business API platform that automates marketing, sales, service, and support.Role DescriptionThis is a full-time on-site role in the Kuwait City Metropolitan Area for a Senior Sales Consultant at MNASATI.COM. The Senior Sales Consultant...

  • CRM Analyst/ Professional

    2 weeks ago

    Kuwait City, Al Asimah Zain Full time

    About the RoleThe CRM Junior is responsible for supporting the CRM Senior in CRM implementations (collaboration, review and approval), acting as technical testing resource during applicable phases of the project lifecycle. Performing support functions for applications post-implementation (past go-live). Supporting and maintaining systems and applications...

  • CRM Analyst/ Professional

    2 weeks ago

    Kuwait City, Al Asimah Zain Bahrain Full time

    Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overviewAbout the RoleThe CRM Junior is responsible for supporting the CRM Senior in CRM...

  • Senior Consultant

    1 week ago

    Kuwait City, Al Asimah Quorum Business Solutions Full time

    Senior ConsultantLocation: KuwaitModel of Work: HybridAre you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.Quorum Software is the world's largest provider of digital technology focused...

  • Senior Billing Consultant

    4 weeks ago

    Kuwait City, Al Asimah SWATX Full time

    1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job SummaryWe are looking for a Senior Microsoft Dynamics 365 Billing Consultant to design, implement, and optimize billing and invoicing solutions using Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). The ideal candidate...