Director of Digital Operations

3 days ago


Kuwait City, Al Asimah Iron Mountain Full time

At Iron Mountain, we pride ourselves on providing innovative solutions for our customers' digital transformation needs. As the Director of Digital Operations, you will lead and manage all aspects of our Digital Operations within the assigned area of ownership.

The ideal candidate will have hands-on experience with non-voice Business Process Outsourcing (BPO) in support of multiple Customer industries or large government organizations/ministries. They should be well-rounded technically and comfortable leading and interacting with technical teams.

Key Responsibilities:

  • Service Delivery: Oversee the performance of all Digital Solutions Operations in the region, ensuring customer KPIs for on-time performance, quality, and other pertinent measurements are met.
  • Operational Excellence and Production Management: Regularly meet with Digital Operations Managers and Supervisors to review operational results, ensure standard workflows, safety, and security procedures are followed, and conduct semi-annual self-audits.
  • Cross Functional Coordination: Serve as the main point of coordination between operations and other functional teams across Iron Mountain, communicating with IT and Commercial peers on operational status, plans, and challenges.
  • Financial Oversight: Manage financial performance of the market by partnering with the Finance Business Partner to analyze trends, monitor P&L, and develop gap plans to minimize risk of missing financial objectives.


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