Service Desk Representative

2 weeks ago


Kuwait City, Al Asimah Automated Services Network Co. Full time

We are looking for a skilled Service Desk Representative to join our customer support team in Kuwait City at eNet.

This is a full-time on-site role where you will be responsible for delivering high-quality customer experiences through various channels.

Responsibilities
  1. Use systems and tools to deliver high-quality customer interactions.
  2. Handle customer calls, emails, complaints, and inquiries with professionalism and resolve customer issues promptly.
  3. Maintain effective communication and reporting with all departments (IT, Finance, Operation, Maintenance).
  4. Process payments accurately and report any issues to the concerned department.

Requirements:

  • Bachelor's Degree in a relevant field or equivalent practical experience.
  • Excellent communication skills in English and Arabic languages, both written and verbal.
  • Ability to work effectively in a fast-paced environment with a focus on achieving performance metrics.
  • Minimum 2-year experience in customer service or customer-facing roles.
  • Experience working with ticketing and customer management systems.
  • Strong problem-solving skills and ability to think analytically and creatively.
  • Ability to work well in a team environment.
  • Ability to develop a good understanding of the company's products and services.
  • Maintain knowledge of all company services.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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