
CX Platform Specialist
4 hours ago
As a CX Platform Specialist at Viacomms Telecom KSCC, you will play a critical role in designing, developing, and maintaining custom solutions within our Customer Experience platforms. This is an exciting opportunity to work with a leading provider of telecommunications services and contribute to delivering exceptional customer experiences.
The ideal candidate will have a strong background in software development, specifically with CX platforms, APIs, and SDKs. You will collaborate with cross-functional teams to integrate CX instances with other systems and develop APIs to facilitate data flow.
- Design and develop custom solutions using CX platforms.
- Create and enhance CX apps and widgets, integrating them with other systems using APIs and SDKs.
- Collaborate with cross-functional teams to integrate CX instances with other systems.
- Develop and maintain APIs to facilitate data flow between CX platforms and various applications.
Accountabilities:
- Implement automation rules and custom workflows to enhance customer support processes.
- Assess and improve automation strategies to align with business goals.
- Evaluate and recommend relevant apps to improve the functionality of CX solutions.
- Provide technical support, collaborating with IT and other teams to ensure timely resolution.
- Test custom developments to identify and address potential issues.
Education and Experience:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5 Years experience as a Software Developer using REST APIs and SDKs.
- 5 Years experience with CX platforms (Genesys, Zendesk, Avaya AXP, etc.).
- Proficiency in configuring and customizing the CX platforms.
About Our Company:
- Mid-senior level position.
- Full-time employment.
- Engineering and Information Technology job function.
- IT Services and IT Consulting industries.
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