CX Platform Specialist

4 hours ago


Kuwait City, Al Asimah Viacomms Telecom KSCC Full time

As a CX Platform Specialist at Viacomms Telecom KSCC, you will play a critical role in designing, developing, and maintaining custom solutions within our Customer Experience platforms. This is an exciting opportunity to work with a leading provider of telecommunications services and contribute to delivering exceptional customer experiences.

The ideal candidate will have a strong background in software development, specifically with CX platforms, APIs, and SDKs. You will collaborate with cross-functional teams to integrate CX instances with other systems and develop APIs to facilitate data flow.

  • Design and develop custom solutions using CX platforms.
  • Create and enhance CX apps and widgets, integrating them with other systems using APIs and SDKs.
  • Collaborate with cross-functional teams to integrate CX instances with other systems.
  • Develop and maintain APIs to facilitate data flow between CX platforms and various applications.

Accountabilities:

  • Implement automation rules and custom workflows to enhance customer support processes.
  • Assess and improve automation strategies to align with business goals.
  • Evaluate and recommend relevant apps to improve the functionality of CX solutions.
  • Provide technical support, collaborating with IT and other teams to ensure timely resolution.
  • Test custom developments to identify and address potential issues.

Education and Experience:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5 Years experience as a Software Developer using REST APIs and SDKs.
  • 5 Years experience with CX platforms (Genesys, Zendesk, Avaya AXP, etc.).
  • Proficiency in configuring and customizing the CX platforms.

About Our Company:

  • Mid-senior level position.
  • Full-time employment.
  • Engineering and Information Technology job function.
  • IT Services and IT Consulting industries.


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