Customer Experience Representative

2 weeks ago


Kuwait City, Al Asimah beBee Careers Full time

Job Overview:

We are seeking a Customer Experience Representative to join our team. In this role, you will be responsible for delivering exceptional customer service, working collaboratively with our front-of-house and back-of-house teams.

Main Duties:

  • Provide exceptional customer service, responding promptly to guest needs and concerns.
  • Take orders accurately and efficiently, using technology or by writing them down.
  • Prepare and serve food and drinks, maintaining high standards of quality and presentation.
  • Handle cash and credit card transactions, maintaining a professional demeanor at all times.
  • Collaborate with kitchen staff to ensure seamless service delivery, communicating effectively through technology and face-to-face interactions.
  • Maintain a clean and organized dining area, adhering to health and safety protocols.
  • Stay up-to-date on menu items, ingredients, and preparation methods, ensuring accurate information for guests.
  • Participate in regular meetings with management to discuss menu changes, specials, and upcoming events.

Qualifications:

  • High school diploma or equivalent.
  • At least one-year experience as a food server in a restaurant or hotel setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and maintain a positive attitude under pressure.
  • Related customer service experience an asset.


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