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Customer Experience Leader

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time
Responsibilities:

The Call Center Manager will be responsible for managing and leading a team of customer service representatives in a fast-paced call center environment. Key responsibilities include:

  • Team Leadership:
    • Lead a team of customer service representatives, providing guidance and coaching to enhance performance.
    • Develop and implement effective training programs to ensure team members are knowledgeable about medical services and products.
  • Operational Management:
    • Oversee the scheduling, staffing, and day-to-day operations of the call center.
    • Monitor key performance indicators (KPIs) and make adjustments as necessary to optimize performance.
  • Customer Service:
    • Engage with customers to resolve inquiries, complaints, and concerns related to medical services and products.
    • Develop and implement customer service protocols to ensure high levels of satisfaction.