Operational Excellence Manager

4 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

We are seeking an exceptional leader to drive our Digital Operations forward.

This role requires strong experience in non-voice Business Process Outsourcing (BPO) and Business Process Management (BPM), with hands-on experience in leading large and diverse operational teams.

ResponsibilitiesService Delivery

Leading the performance of Digital Solutions Operations in the region, including customer KPIs for on-time performance, quality, and other pertinent measurements.

Operational Excellence and Production Management

Regularly meeting with Digital Operations Managers and Supervisors to review operational results, identifying opportunities for improvement, and implementing corrective actions.

Cross-Functional Coordination

Serving as the main point of coordination between operations and other functional teams across the company, ensuring seamless collaboration and effective communication.

Financial Execution

Participating in financial planning and performance of Digital Operations in the region, including financial forecasting and delivering expected financial results.

Managing financial performance by analyzing trends and monitoring P&L, developing and executing plans to achieve targets, and managing against annual operating and capex budgets.

Business Development

Driving revenue growth through partnerships with Sales and Customer Service Teams, developing relationships with top customers, and participating in key account renewals.

Leadership, Talent Development & Culture

Responsible for creating a positive and inclusive work environment, driving leadership development, and ensuring talent is reviewed regularly and successors identified for all exempt roles.



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