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Customer Experience Lead

3 weeks ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Role Overview

We are seeking a charismatic Customer Experience Lead to join our team at HealthCare Dynamics Gen. Trading Company W.L.L.

This role will be responsible for leading our customer experience team and developing strategies to exceed customer expectations.

  • Develop and implement customer experience initiatives, including training programs and feedback mechanisms.
  • Collaborate with cross-functional teams to identify areas for improvement.
  • Monitor and report on key customer satisfaction metrics.
Requirements
  • Bachelor's degree in business or related field required.
  • At least 5 years of experience in customer experience leadership or a related field.
  • Proven track record of improving customer satisfaction and driving business growth.