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Delivery Operations Coordinator

2 weeks ago

Kuwait City, Al Asimah beBeeOperations Full time
Job Description

We are seeking an experienced Delivery Operations Coordinator to join our team. The ideal candidate will have a strong background in logistics and operations, with excellent communication and problem-solving skills.

The successful candidate will be responsible for ensuring the efficient delivery of goods to customers. This includes managing drivers, optimizing store-level performance, and improving customer experience. They will also be responsible for vendor coordination, driver productivity, and cost control through effective rostering and area mapping.

Key Responsibilities:

  • Visit stores and monitor day-to-day operations and on-time delivery performance for assigned stores.
  • Perform detailed store audits periodically using company systems and follow up on audit open points until closure.
  • Escalate delays due to preparation to respective stakeholders and collaborate with other teams.
  • Monitor and improve driver performance and compliance for allocated stores. Monitor driver issues and take disciplinary actions, replace poor-performing drivers.
  • Manage driver roster with proper allocation of shifts/breaks/off-days etc. for the assigned stores.
  • Control usage of Direct-to-Door (DOD) and conduct meetings with vendors to discuss on-ground operations. Renegotiate rates at the time of contract renewal. Identify better vendors in the market.
  • Increase productivity of drivers by monitoring peak-hour performance for assigned stores.
  • Groom rider quality (behavior, appearance, professionalism, presentation etc.), Driver following safety guidelines etc.
  • Conduct periodic driver briefings and recognize top performers for each store.
  • Set up a performance improvement plan to improve the performance of low-performing stores, riders.
  • Monitor VOC dashboard, reports, and reduce delivery complaints originating from customers.
  • Review peak-hour assignment time and take actions to reduce the assignment time with proper rostering, absenteeism, covering peak hours etc.
  • Review high drive time areas and area mapping for the assigned stores and make mapping changes.
  • Reduce customer contact rate for all channels for the assigned stores.
  • Reduce transfer of orders for the assigned stores by re-working on the area mapping.
  • Conduct periodic last-mile capacity review and drive addition/removal of fleet as per forecasted volume to keep costs within budget.
  • Conduct periodic meetings with brand stakeholders and present performance of the stores, highlight improvement areas, and ask support required from brand to improve on-time preparation.