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Service Excellence Director

2 weeks ago

Kuwait City, Al Asimah Hyatt Hotels Corporation Full time
About the Opportunity

We are seeking a highly skilled Service Excellence Director to join our Outside Catering team. In this role, you will be responsible for driving excellence in service delivery and customer satisfaction across all aspects of outside catering events.

Key Responsibilities
  • Develop and implement strategies to drive service excellence and customer satisfaction.
  • Lead a team of event managers to ensure seamless execution of events.
  • Collaborate with other departments to align service standards with hotel operational strategies and brand guidelines.
  • Analyze data to identify areas for improvement and develop plans to address them.
Requirements
  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • Minimum 5 years of experience in catering services management, with a proven track record in weddings.
  • Strong leadership skills with ability to motivate and drive team performance.
  • Excellent communication and interpersonal skills with ability to work effectively with clients and colleagues.