Telecommunications Network Operations Leader

1 week ago

Kuwait City, Al Asimah beBee Careers Full time

The NOC Front Office Manager plays a pivotal role in telecommunications, overseeing the operations of the Network Operations Center (NOC) and ensuring seamless communication between various departments.

Responsibilities
  1. Oversee daily operations of the NOC, ensuring efficient monitoring and management of network performance.
  2. Coordinate incident response and resolution processes to minimize downtime and service interruptions.
  3. Develop and implement standard operating procedures for NOC operations.
  4. Manage a team of NOC technicians and front office staff, providing training and support as needed.
  5. Ensure compliance with industry standards and regulatory requirements.
  6. Act as the primary point of contact for escalated customer issues and ensure timely resolution.
  7. Analyze performance metrics and prepare reports for upper management.
  8. Collaborate with other departments to enhance service delivery and operational efficiency.
  9. Conduct regular audits of NOC processes and implement improvements.
  10. Stay updated with the latest telecommunications technologies and trends to drive innovation.
Key Qualifications
  • Strong leadership skills with the ability to motivate and manage teams.
  • Excellent communication and interpersonal skills.
  • Proficient in network management tools and software.
  • Analytical mindset with problem-solving capabilities.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Customer-focused approach with a commitment to service excellence.
  • Experience in project management and process improvement.
  • Adaptability to changing technologies and environments.
  • Strong organizational skills with attention to detail.
  • Ability to foster a collaborative team environment.
Minimum Requirements
  • Bachelor degree in telecom, electronics, or IT.
  • Solid understanding of telecom network operation.
  • Proficiency in network monitoring and management tools.
  • Strong understanding of telecommunications infrastructure.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Experience with incident management processes.
  • Knowledge of regulatory compliance in telecommunications.
  • Ability to train and mentor team members.
  • Project management skills.

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