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Customer Complaints Resolution Specialist

3 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

Customer Complaints Resolution Specialist

We are seeking an experienced customer complaints resolution specialist to join our team. The successful candidate will be responsible for resolving customer complaints in a timely and professional manner, identifying areas for improvement, and implementing changes to prevent recurrence.

Responsibilities:

  • Investigate and resolve customer complaints in a fair and timely manner.
  • Analyze customer feedback to identify areas for improvement.
  • Develop and implement strategies to prevent customer complaints and improve customer satisfaction.
  • Collaborate with internal teams to resolve complex customer issues.

Requirements:

  • Minimum 5 years of experience in customer service or a related field.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Fluent in both Arabic and English (spoken and written).

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Dynamic work environment with a focus on customer satisfaction.
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