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Customer Experience Specialist

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

Job Title: Customer Support Officer

About the Role:

This is an exciting opportunity for a motivated and customer-focused individual to join our team as a customer support officer. The successful candidate will be responsible for delivering exceptional customer service, handling customer inquiries, and resolving issues in a professional and timely manner.

Key Responsibilities:

  • Providing proactive and excellent client service at all times.
  • Ensuring effective delivery of the service, meeting the company's standards.
  • Providing ongoing professional guidance to existing and new clients.
  • Actively following up on queries and providing feedback to customers, ensuring that clients receive the best level of service.
  • Demonstrating the ability to interact and cooperate with colleagues, build trust, communicate effectively, drive execution, focus on the client, solve problems creatively, and demonstrate high integrity.

Requirements:

  • Bachelor's or master's degree.
  • Minimum of 2 years of proven work experience in customer support.
  • Professional English written and verbal communication skills.
  • High degree of multi-tasking and time management capability.
  • Strong interpersonal, management, leadership, and organizational skills.