
Quality and Efficiency Expert
1 week ago
Zain Bahrain is a leading provider of mobile telecommunications services in the Middle East, with a strong commitment to quality and environmental sustainability. We are seeking a highly skilled Business Excellence Specialist to join our team and drive business excellence across our organization.
About the Business Excellence RoleThe successful candidate will work closely with the Department Manager to ensure that Quality, Environmental, and Security certification requirements are met, and will be responsible for promoting awareness of Quality concepts, Tools, ISO processes, and Environmental Programs in assigned areas.
Key Responsibilities:
- Collaborate with department auditees to understand Non-Conformance Report (NCR) findings and develop corrective actions.
- Map the processes governing Zain operations and suggest improvements to optimize efficiency, applicability, and operability.
- Support process analysis to identify gaps, determine root causes, and propose improvements.
- Help implement international standards approved by top management and provide guidance on process-level requirements.
- Monitor the availability and accessibility of updated documents on the intranet for assigned areas.
- Conduct benchmarking of customer interfacing processes against best practices in telecom and provide improvement options.
- Support the follow-up of Environmental Management programs set by owners.
- Assist in acquiring strategically relevant certifications, such as ISO certification.
- Help define performance measurement procedures and ensure their implementation, monitoring, and analysis.
To succeed in this role, you will need:
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Familiarity with project management tools like Jira or Trello.
- Excellent listening, negotiation, and presentation skills.
- Excellent verbal and written communication skills.
- Strong organization and project management skills.
- Attention to detail and technicalities.
- Bachelor's degree in Business, Information Systems, or Product Design Thinking.
Years of Experience: +2 years
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