Kuwait Client Onboarding Expert

5 days ago

Kuwait City, Al Asimah Foodics Full time

Foodics Overview

We are Foodics, a leading restaurant management ecosystem and payment tech provider. Founded in 2014, we have headquarter in Riyadh and offices across 5 countries, serving customers and partners in over 35 different countries worldwide.

Job Summary

We are seeking a skilled Customer Success Specialist to join our Kuwait team. This role will be responsible for ensuring the smooth onboarding of clients, providing product know-how and training needs, and acting as a client advocate throughout their journey.

Key Responsibilities

  • Responsible for the successful onboarding of clients, ensuring they go live with Foodics smoothly.
  • Provide product know-how and training needs to clients upon assignment from professional services.
  • Educate clients on company activities and initiatives, and how to utilize them effectively based on certain processes and SLAs.
  • Act as the client advocate and consultant during the customer journey, being the voice of the customer.
  • Ensure agreed quarterly activities are applied based on time frames related to customer stage during the customer journey, resulting in increased system usage & dependency, all to secure renewals and increase the customer lifetime value with Foodics.
  • Escalate to direct manager & related units any issues that might be alarming or require upper management interference.
  • Assist Finance department with renewals and outstanding balances for assigned clients where needed and as per scope.
  • Ensure that customer details & contact data are always up to date on our CRM.
  • Report potential churn cases in detail to management in order to align IT, Finance & Sales and seek remedies to avoid and eliminate churn.
  • Take on any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client & product projects).
  • Share business requirements (functionalities/features) clearly explaining the objective and the added value to the business along with other clients with our Success Management to share with IT.
  • Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list.
  • Handle upselling tasks with the customer and on our CRM to increase the customer lifetime value and promote all of Foodics apps/services/3rd party integrations.

Requirements

  • Holder of a Diploma or Bachelor's degree in Business Administration, Computer Information Systems, or Computer Science.
  • Knowledge in Cloud POS / ERP systems is preferable.
  • Excellent communication skills (English is a must).
  • Multi-tasking capabilities.
  • Ability & desire to work in a fast-paced, fun & demanding environment.

What We Offer

  • A highly competitive salary of $60,000 - $80,000 annually, depending on experience.
  • Bonuses and potential shares.
  • Out of Country Work: The option to work outside of your country of employment for up to 30 days annually.
  • Personal development opportunities through regular training and an annual learning stipend.
  • A talented team of over 30 nationalities working in 14 countries.

About You

We are looking for a self-starter with excellent communication skills and knowledge in Cloud POS / ERP systems. If you are a multi-tasker with a desire to work in a fast-paced environment, this could be the ideal opportunity for you.

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