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Patient Experience Specialist

3 weeks ago

Kuwait City, Al Asimah Inaya Medical Center Full time
Job Overview

Inaya Medical Center seeks a dedicated Patient Experience Specialist to lead our front desk and patient support services team. As a key member of our staff, you will play a vital role in ensuring patient satisfaction and providing exceptional care.

Main Responsibilities:
  • Develop and implement strategies to enhance patient experience and satisfaction.
  • Lead and motivate the customer service team to deliver high-quality care.
  • Maintain accurate records and data related to patient interactions and feedback.
  • Collaborate with medical and administrative teams to ensure smooth coordination.
Key Performance Indicators:
  • Improved patient satisfaction ratings.
  • Enhanced customer service representative performance.
  • Streamlined front-desk workflows and processes.
Qualifications and Skills:
  • Bachelor's degree in Business Administration, Healthcare Management, or a related field.
  • 2-5 years of experience in customer service, preferably in a medical or healthcare setting.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.

This is a Mid-Senior level, Full-time position within the Hospitals and Health Care industry.