Front Desk Ambassador
1 week ago
A Guest Service Associate plays a vital role in the hospitality industry, serving as the primary point of contact for guests and ensuring they have an exceptional experience. The core responsibilities revolve around providing excellent customer service.
About This RoleThis position requires strong interpersonal skills to effectively interact with guests from diverse backgrounds. A Guest Service Associate must be adaptable, professional, and able to work well under pressure.
Key Responsibilities- Provide exceptional customer service by responding promptly to guest inquiries and resolving issues efficiently
- Assist guests with check-in, check-out, and other hotel services as needed
- Maintain a clean and organized lobby area, including the front desk and surrounding spaces
- Collaborate with other hotel staff to ensure seamless guest experiences
To succeed in this role, you will need:
- Bachelor's degree in Hospitality or a related field
- At least 1 year of experience in a customer-facing role, preferably in hospitality
- Excellent communication and problem-solving skills
- Ability to work varied shifts, including evenings, weekends, and holidays
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
What We OfferWe value our employees' hard work and dedication, which is why we provide a range of benefits, including:
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Generous paid time off and holidays
- Ongoing training and development opportunities
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