Desk Operations Coordinator
2 weeks ago
This is an exciting opportunity to work in a dynamic environment as a Desk Operations Coordinator. If you are looking for a role that combines dispatching, emergency services, and customer support, this could be the perfect fit.
In this position, you will be responsible for dispatching initial responses to accidents or incidents, providing emergency notifications, and plotting recordings of responses. You will also be coordinating with the US Army Crimes Record Center for the submission of Military Police Reports and monitoring IDS and CCTVs.
- Record incidents and offenses occurring in a 24-hour period in the Computer Aided Dispatch System (CAD) and all applicable DA Forms.
- Prepare and submit complete reports of incidents that are considered security breaches, violations of administrative regulations, or special instructions.
- Answer emergency and non-emergency phone calls via landline, VoIP, WhatsApp, or cell phone, prioritize and document in the Computer Aided Dispatch System (CAD).
You will be working closely with law enforcement agencies and dispatching appropriate response during emergencies. Additionally, you will be maintaining up-to-date knowledge of radio transmission, broadcasting, control, and operation of telecommunication systems.
- Safeguard evidence until turned over to the PMO Evidence Custodian using DA Form 4137, Evidence/Property Custody Document.
- Operate the Army Law Enforcement Reporting and Tracking System (ALERTS) and the Emergency Reporting System (ERS).
- Monitor fire alarm system equipment, IDS, Closed-Circuit Television Systems (CCTV), intrusion detection, vehicle tracking, and coordinates for patrol, fire, or EMS response upon activation.
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